Academic Intervention, Auditing, Business Support, Coaching, Communication Skills, Community Health, Current Procedural Terminology (CPT), Customer/Client Research, Data Analysis, Data Collection, Data Entry, Database Administration, Documentation, Documentation Plan, Driver's License, Employee Retention, Financial Analysis, Health Department, Healthcare Administration, Healthcare Effectiveness Data and Information Set (HEDIS), ICD-9, Identify Issues, Interpersonal Skills, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Coding, Medical Products, Medical Records, Medical Terminology, Member Orientation, Metrics, Microsoft Excel, Multilingual, Multitasking, National Committee for Quality Assurance (NCQA), Newsletter, Nursing, Performance Management, Plan Meetings, Presentation/Verbal Skills, Process Improvement, Provider Relations, Psychology, Public Health, Quality Management, Quality of Care, Registered Nurse (RN), Risk, Social Work, State Laws and Regulations, Talent Management, Team Player, Training/Teaching, Trend Analysis