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QI Field Services Specialist

Sevita

Knoxville, TN

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JOB DETAILS
SALARY
$50,000–$50,000
SKILLS
Auditing, Documentation, Genetics, Healthcare, Leadership, Network Performance/Analysis, On Site Support, Organizational Skills, Quality Management, Risk Management, Service Delivery, Team Player, Time Management, Willing to Travel
LOCATION
Knoxville, TN
POSTED
Today
D&S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.


QI Field Services Specialist, IDD Services

Starting Salary: $50,000

This role will provide support to both the Knoxville and Chattanooga offices.

OUR MISSIONANDPERFORMANCEEXPECTATIONS

 TheMENTOR Networkis a mission drivenorganizationdedicatedfirst and foremost to thechildrenandadults weserveand support.  The Networkexpects all employees to bemindful ofthis mission, and to performtheir job to its fullest,and as stated in theirjobdescription.

 

SUMMARY

TheQI Field Services Specialist is a full timeposition, exempt andpaidbysalary.TheQI Field Services Specialistis responsiblefordesigningqualityimprovement strategiesandsupportingimplementation andoversight foraspecific regionwithin astate.

 

TheQI Field Services Specialistleads the continuous qualityimprovementprocess for theregion, focusingon service outcomes, risk management,andcompliance with internal andexternalstandards.

 

Inlargerregions where approved, the QualityImprovementSpecialistmaysupervise QualityImprovementCoordinator(s).

 

TheQuality ImprovementSpecialistworks in the regional or area officeandis expected to travelbetweenprograms, visitingeachassigned program at least on time peryear.


                                                                                                                                      ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individualmust be ableto satisfactorilyperformeachessential function listedbelow:

Quality Improvement

  1. Organizes,oversees andimplements regional strategyto supportcontinuous qualityimprovement
  2. Participates as amemberofthe statewide QualityImprovementteam underindirectsupervisionfrom the QualityImprovement Manager
  3. Assesses serviceplanninganddelivery,documentation and safe-guardingthe rights,funds, andhealthand safetyofpersons beingserved.
  4. Leads earlyidentificationandinterventionforemergingqualityconcerns,strategizesabout solutions and guides implementation.
  5. Verifiesimplementationof strategiesdesigned to improvequalityservicesand outcomes.
  6. Provides technicalassistance,subject matter expertise andpartnerswith operations todesign and implementlocalprocessimprovementinitiatives.
  7. Asa member of the Regionalmanagement team, participates in regionalmeetings,monitors data,reports onregional qualityindicatorsandtranslates data analysisintoneededactionsteps.
  8. ImplementsannualregionalQualityImprovementgoals.
  9. Reviewssatisfaction surveydata and supportsthe design,implementationandverification ofcustomersatisfactionimprovementstrategies.

Compliance

  1. Partnerswithoperationsand Quality ImprovementManagerto implementand verifyNetwork and localpoliciesandprocedures.
  2. Stays current and knowledgeableaboutexternalrequirementsandinternalstandards andexpectationsapplicableto the services provided in theassignedregion.
  3. Conducts regularreviewsof programoperationsand service deliveryto assesscompliance withinternalandexternalstandards.
  4. Supports operationsandQualityImprovementManager to prepareforlicensing,certificationandaccreditationreviews.
  5. Collaborates with operations leadership to developandimplementcorrection planstoremediateidentifieddeficienciesand verifies implementation.
  6. Completes Network Performance Audits.

Risk Management

1.      Overseesregional incident managementandreporting.

2.      Collaborateswith operationsand Quality ImprovementManagerto designandimplementrisk mitigationstrategies.

3.      Reviews incident dataandconductsanalysis; drives process to remediateidentifiedincidentpatternsand trends.

4.      Assists in monitoringlocalprocess for dataentryinto electronic and/or paperdocumentationsystems.

5.      Conductsinternalinvestigationsofincidents, allegationsandcomplaints;reviewsfacts,determines conclusionsandadvisesabout responseto findings.
6.      Maysupport operationswith reviewingreferralsandcompletingintakeactivities whenindividuals areadmitted.

EducationandTraining

1.      Collaborates in the development andimplementation of operationseducation andtrainingplan, includingtrainingfor electronic documentation systems.

2.      Mayassist withauditingeducationand trainingdocumentation, especiallytoprepare forlicensingorcertificationreviews.

3.      Mayprovide education and trainingon topics such ascustomerservice,programplanning, individual rights,incidentmanagement,risk management,health and safetytraining, etc.
4.      Providestechnical supportwith QualityImprovementanddocumentationsystemsasrequired.

PersonnelManagement
1.      When approved in largerregions,supervisesQualityImprovementCoordinator,includingcompletingperformance evaluations,scheduling,orientation, and training.

2.      Makesrecommendationsfor decisions on employee hires, transfers, promotions, salarychanges,discipline, terminations, and similaractions.

3.      Resolvesemployee problems within position responsibilities.

Other

1.  Performsotherrelated duties andactivities, asrequired.

 

SUPERVISORYRESPONSIBILITIES

Yes, in largerregions wereapproved,supervises QualityImprovement Coordinators.
 

 Minimum Knowledge andSkillsrequired by the Job

 

The requirementslistedbelow are representativeof the knowledge, skill, and/or abilitiesrequired to perform thejob:

Education andExperience:

  •   Bachelor’s degreeor anequivalent combination of educationandexperience thatprovides proficiencyin the areas of responsibilitymaybesubstituted.
     
  •  Threeyears’experience in qualityimprovement orotherrelatedsocialservicesfield isrequired.

Certificates,Licenses, and Registrations:

  •  Currentdriver's license, carregistrationandauto insuranceif providingtransportation toindividuals receivingservicesor for other business purpose.

Other Skills and Abilities:

·         N/A

 

Other Requirements:

  • Travel as needed

Physical Requirements:

·         Light work.Exertingup to 20 pounds of force occasionally,and/or up to10 pounds offorcefrequently,and/or a negligible amount offorce constantlyto moveobjects.If theuse ofarm and/or legcontrols requires exertion offorcesgreaterthan that forsedentaryworkand the worker sitsmost of thetime, thejob is ratedfor light work.

 

 

AMERICANS WITH DISABILITIESSTATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.




Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

About the Company

S

Sevita