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QI Assistant

Integrated Resources, Inc

San Antonio, Texas

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Administrative Skills, Call Centers, Call Monitoring, Clinical Research, Communication Skills, Corporate Policies, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, File Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Incentive Programs, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Rehabilitation Nursing, Resolve Customer Issues, Spanish Language, Writing Skills
LOCATION
San Antonio, Texas
POSTED
1 day ago
QI AssistantIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionTitle: QI AssistantDuration: 3+ months (possible extension)Location: San Antonio, TXEssential Functions:Responsible for providing clerical support to the QI Department.Manages incoming requests to fulfill health education and health improvement incentives.This includes entering data into database from mailings, fax and call-tracking requests, confirming eligibility of member and verifying the completion of member requirements.Call-tracks each request to Administrative Services, verifying appropriate address.Works with Administrative Services to resolve member concerns and issues with incentive programs.Provides limited customer service to resolve issues with incentives.Documents using call-tracking. Manages the Prenatal Infant Car Seat/Booster Seat database and requests second information packet at the appropriate time to coincide with member 's due date. Files waivers and other pertinent documents that must be kept on file.Maintains and updates workflows as needed and other special projects and duties, as assigned. Provides back-up to the Administrative Assistant and QI Coordinator and assists with QI projects.Knowledge/Skills/Abilities:Detail-oriented; excellent organizational skills; good verbal & written communication skills. Knowledge of Microsoft Office programs (Word, Excel Spreadsheets).Must be professional and diplomatic.Ability to prioritize projects and handle multiple tasks. Ability to take initiative and sees tasks to completion.Ability to abide by company policies.Ability to maintain attendance to support require quality and quantity of work.Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers.Preferred: Bilingual - Spanish Speaking Call Center Experience (6 months+)QualificationsRequired EducationHigh school diploma or equivalent.

About the Company

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Integrated Resources, Inc