QA Specialist - Call Center & Compliance (Onsite Tallahassee)
Catalis Regulatory & Compliance, LLC
Tallahassee, FL
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JOB DETAILS
SKILLS
Call Center Evaluation, Call Centers, Cross-Functional, Financial Audit, Process Improvement, Quality Assurance, Regulatory Compliance, Reporting Dashboards, Service Level Agreement (SLA), Transaction Processing/Management
LOCATION
Tallahassee, FL
POSTED
Today
Catalis Regulatory & Compliance, LLC is seeking a Call Center Quality Assurance Specialist to ensure accurate transactional processing and reporting for Florida programs. This onsite role in Tallahassee requires thorough QA across financial and non-financial tasks, audit coordination, and collaboration with cross-functional teams to uphold Florida SLA requirements.You will review transactions, monitor dashboards, and support process improvement while engaging with the call center for training#J-18808-Ljbffr