QA Manager

Reporting to the Director of Quality and Compliance, the Quality Assurance Manager is responsible for establishing, maintaining, and improving quality assurance and food safety programs, certifications, audit requirements, and customer complaint services.

• Manage plant audit readiness by implementing internal system/process audit schedules, coordination of third-party audits, customer audits, and corrective action requirements. Maintain all necessary audit records.
• Key stakeholder in achieving third-party specialized quality certifications (CFR111, Gluten Free, Organic). Maintain correlating monitoring activities and document retention thereof.
• Manage Recall and Crisis Management program in collaboration with the Director of Quality and Compliance.
• Develop and maintain the Change Management Program including internal and external change requests. Assure the requests are processed timely and approved changes are implemented as outlines by effective dates. Coordinate any required training programs to the accepted changes.
• Coordinate risk assessments when necessary and align with the company Food Safety goal.
• Manage validations and verifications as necessary.
• Monitor and maintain particle prevention systems.
• Maintain and improve proper thermal processing practices and CIP processes in collaboration with the Engineering Department. Review and signoff on processing charts.
• Coordinate and Analyze raw data for process capabilities.
• Manage Supplier and Customer Food Safety Complaints in collaboration with all Quality leadership. Assure all complaints are investigated and closed timely and adequately. Initiate corrective/preventative actions (CAPA) requested and as required. Approve and audit supplier Food Safety compliance.
• Support continuous improvement efforts for quality systems and processes.
• Drive Total Plant Quality management initiatives.
• Lead the HACCP/Food Safety Team and manage the allergen control program.
• Preventive Controls Qualified Individual (PCQI) in accordance the Food Safety Modernization Act (FSMA) Preventive Controls for Human Food Rule.
• Food Defense Team leader and Certified Food Defense Coordinator.
• Manage the Food Fraud Program and Plant Security/Vulnerability Programs.
• Assist in New Customer Setups by verifying internal documentation matches customer specification requirements.
• Write, maintain, and improve quality system SOPs.
• Other duties may be assigned.