Salary
Hiring Rate: $22.98/hour, Grade 11, Non-Exempt, Teamsters - General UnitStearns County Mission: Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All.
Stearns County Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable
Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation.
It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
As a Public Service Representative, you’ll be the first point of contact for community members and staff, helping ensure that everyone who reaches out to Stearns County receives exceptional service. This role is ideal for someone who enjoys being a welcoming presence, adapts easily as needs shift, and takes pride in keeping operations running smoothly. From answering and routing calls on our Microsoft Teams phone system to assisting with document scanning, data entry, mail processing, meeting room coordination, and preparing materials for departments, you'll play an important part in supporting many functions across the County. Strong communication skills, attention to detail, and a genuine desire to help others will make you successful in this position. If you’re someone who brings positivity, professionalism, and great organizational skills to your work, we’d love to have you join our team.
Position Objective
To provide quality customer service and office support by evaluating and responding to inquiries and concerns from the general public and employees, answering telephones, greeting the public, and performing a variety of clerical, administrative and technical tasks. This position is responsible for the central switchboard and main receptionist area and assisting departments with a broad range of duties.
Essential Duties and Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1. Answers incoming calls on Microsoft Teams phone system and directs inquiries appropriately to provide prompt and responsive customer service.
2. Responds to questions, inquiries, and requests from the general public, employees and officials by assessing needs and directing to the appropriate source to ensure positive outcomes for information requests.
3. Provides a variety of support services such as: scanning and indexing documents, proofreading, mailings, special projects, assembling packets, labeling, data entry, and alphabetizing files and documents to facilitate efficient and professional departmental operations.
4. Enters and retrieves statistical, departmental, budgetary, and policy data and audits for accuracy.
5. Scans, proofs, and indexes documents, processes file conversions, and maintains various electronic and physical filing systems ensuring that information is accurate, readily available and easily accessed.
6. Assists with processing property tax payments and recording of legal documentation.
7. Prepares memos, agendas, statistical data, reports, minutes, flyers, newsletters, e-mails, and other written and visual materials.
8. Assists with posting to social media sites, maintaining internal and external websites, broadcasting, webcasting, and video recordings ensuring information is available and accessible.
9. Assists staff and committees with event and display setup and picking up and delivering certificates, supplies, and mail.
10. Opens and distributes incoming and outgoing mail, faxes, and other materials.
11. Assists with research and maintains reference materials.
12. Maintains and stays current with knowledge of community resources and agencies in order to appropriately direct inquiries from the general public.
13. Coordinates meeting room reservation system to facilitate efficient use of meeting space.
14. Assists with security by monitoring the public entrance to provide a safe and secure work environment.
15. Maintains and updates the directory of County and community services to provide a resource for service inquiries.
16. Attends training and meetings to maintain knowledge of policy, software and process changes.
17. Attends work regularly and in a timely manner.
18. Performs other duties as assigned or apparent.
Minimum Qualifications
In order to be considered for this position, applicants must possess the following:
High School graduate or equivalent
Four years of progressively related experience or one year of post-secondary education and two years of progressively related clerical, administrative or customer service experience in an office setting
Experience using Microsoft Office Suite
Valid Minnesota Driver's License or ability to obtain within 30 days of employment
Reliable means of transportation and be able to travel to multiple locations around Stearns County, some of which may not be accessible by public transportation
Preferred Experience Beyond Minimum Qualifications:
Receptionist experience
Scanning documents into an imaging system
Data entry experience
Desirable Knowledge, Skills and Abilities
1. Knowledge of standard office practices, procedures and technology.
2. Knowledge of customer service principles and practices.
3. Knowledge of English grammar, punctuation, and vocabulary.
4. Skilled in the use of Microsoft Teams phone system.
5. Ability to quickly learn and adapt to new software systems and technologies.
6. Ability to respond to public inquiries in a professional, courteous, and helpful manner.
7. Ability to organize and prioritize work in a timely manner.
8. Ability to exhibit sound judgment in decision-making.
9. Ability to effectively communicate verbally and in writing.
Accountabilities Shared By All Employees
1.Consistently performs job responsibilities with a positive attitude and in a manner consistent with the County’s mission and values.
2. Develops and maintains a respectful and collaborative professional relationship with all County employees and the public we serve.
3. Values and respects the diversity each employee brings to the organization.
4. Develops and maintains knowledge and understanding of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
5. Complies with all rules and policies to maintain a safe work environment.
Work Environment and Physical Demands
The primary responsibilities for this position will be performed indoors. Will have minimal exposure to health hazards and accidents; requires a low to moderate level of physical effort. All employees are required to reside within the state of Minnesota.
Extent of Supervision or Guidance Provided
Work is performed under the general supervision of the Office Services Supervisor.
Responsibility for Public Contact
Frequent.
Hours of Work
Normal work hours are 8:00 a.m. to 4:30 p.m., Monday through Friday; may include hours outside of normal work hours on occasion.
Interview Date
If you are selected to be interviewed for this position, interviews will be held on July 8, 2026. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.
Benefits
To view Stearns County benefits go to:Stearns County Benefits Page
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.