Public Safety Dispatcher - Entry and Laterals

Public Safety Dispatcher

• Entry and Laterals
• Salary: $7,964.00 - $10,672.00 Monthly
• Location: San Leandro, CA
• Job Type: Full-Time
• Department: Police Department
• Opening Date: 03/18/2025
• Closing Date: Continuous

Description

Benefits

Questions

The Position Join the best! Our Public Safety Dispatchers are the critical first link between the community and emergency responders, handling 911 and non emergency calls, prioritizing incidents, and coordinating police response in fast paced, high pressure situations. This is more than a job, it is an opportunity to make a meaningful difference every day by helping protect lives and supporting your community when it matters most.

WHAT WE OFFER YOU:

• Competitive salary - up to $128,064 annual salary ($61.57/hr)
• Holiday-in-lieu pay - 6.5% of base salary
• POST certification pay - up to 5% depending on level of POST certificates
• Uniform allowance - $700 annually
• Vacation accrual commensurate with your years of experience as a POST-certified dispatcher
• Training differential - $75/day
• Bilingual pay - $200/month once certified by the City
• City contribution towards deferred compensation up to 2% of base salary
• Up to $2,726.75 monthly City contribution toward medical and dental benefits (you pay only $312.29/month for Kaiser family coverage)

SELECTION PROCESS:

1. Apply through the Citys website
2. Click on "Apply" above.
3. Application Review
4. Ongoing Panel Interview: Selected candidates who best meet the minimum qualifications will be invited to a Panel Interview.
5. Command Interview: Candidates who pass the Panel Interview will be invited to an interview with San Leandro Command Staff.
6. Personal History Statement (PHS): Candidates who pass the Command Interview will be contacted to submit their PHS.
7. CritiCall Test: Candidates moving forward in the recruitment process will be required to take and pass the CritiCall test.
8. Polygraph: Candidates who successfully pass the CritiCall test will be scheduled for a polygraph.
9. Background Investigation: Candidates who pass the polygraph will undergo a background investigation.
10. Medical exam and psychological evaluation: Candidates who pass the background investigation will be given a conditional offer and then be scheduled for a medical exam and psychological evaluation.
11. Final Job Offer: Candidates who successfully pass the medical and psychological evaluations will receive an official job offer.

Welcome to the City of San Leandro!

CritiCall Test: Candidates required to take the CritiCall test must obtain scores that meet or exceed all of the following module score requirements:

• Decision Making: 200
• Data Entry MT (Audio): 4
• Call Summarization 1: 58
• Call Summarization 2 MT: 66
• Cross Referencing (Audio): 54
• Memory Recall: 70
• Memory Recall-Numeric (Audio): 60
• Prioritization: 72
• Map Reading: 66
• Spelling: 72
• Sentence Clarity: 64
• Reading Comprehension: 55
• Overall Non-Data Entry: 62
• Overall Data Entry: 200

For information on where the CritiCall test is offered, please visit https://theacademy.ca.gov/tests/.

Duties and Responsibilities

Supervision Exercised and Received: This class has no supervisory responsibility. Receives general direction from assigned management and/or supervisory staff.

Essential Functions: The functions of the classification may include, but are not limited to, the functions below and are subject to changes in operational necessity.

• Answers an emergency and non-emergency switchboard including hearing impaired line and related equipment;
• Analyzes and evaluates complaint call information and determines dispatch priority and appropriate personnel and resources required;
• Uses radio codes to dispatch and coordinate police personnel response units to incidents that originate with 911, non-emergency, and radio calls; transfers the information so that medical and fire response units are dispatched to incidents;
• Maintains radio contact and monitors the status of field units and incidents at all times;
• Enters information into the Computer Assisted Dispatch (CAD) and supportive systems, which processes information and associated data on incidents;
• Performs related duties as assigned.

For detailed information about the job classification, visit: Public Safety Dispatcher.

Qualifications To qualify as a Public Safety Dispatcher, an applicant must:

• Possess a high school diploma or a G.E.D.
• Possess recent work experience involving public contact in which good judgment, tact, and effective written and verbal communication skills were clearly required.
• Possess within one year of hire and maintain a valid POST Basic Dispatch certificate.

Additional Information Information contained herein is subject to change without notice. The City of San Leandro is an Equal Opportunity Employer. For more information regarding ADA accommodations or Veterans preference, please visit https://www.sanleandro.org/Faq.aspx?TID=54. For current benefits information, please refer to the Benefits Program page located under the Human Resources Department on the City of San Leandro website at www.sanleandro.org. You will find a comprehensive Summary of Employee Benefits & Contract Provisions. Benefits are listed by bargaining group. Additional information may also be found in the Memorandum of Understanding for the respective bargaining group.

01 The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Public Safety Dispatcher position. Responses to the questionnaire will be used to better assess qualifications to determine which applicants will be invited to participate in the next step of the selection process. Do not answer any of the questions by indicating "see application or see resume." I understand.

02 Do you possess a high school diploma or its legal equivalent (GED)?

• Yes
• No

03 What best describes your recent work experience that involves public contact in which good judgment, tact, and effective verbal and written communication skills were required?

• None or no experience
• Less than two years experience
• Two or more years experience

04 Are you willing to be assigned to shift work, which requires working weekends, holidays and overtime, and includes day, swing and graveyard on a rotation basis?

• Yes
• No

05 By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process or released from future employment with the City of San Leandro. I agree (Required)

Employer

• City: City of San Leandro
• Address: 835 East 14th Street, San Leandro, California, 94577
• Phone: 510-577-3396
• Website: http://www.sanleandro.org