Public Safety Dispatcher - 911 Communications

Public Safety Dispatcher - 911 Communications

Salary

$50,185.00 - $69,230.91 Annually

Location

Wylie, TX

Job Type

FULL TIME

Job Number

2026-00033

Department

911 COMMUNICATIONS

Opening Date

05/28/2026

• Description
• Benefits
• Questions

General Summary

Why work for the City of Wylie?

The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.

How we accomplish our mission:

Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals.

The City of Wylies 911 Communications division is seeking a Dispatcher. The selected applicant will receive requests for Police, Fire, Emergency Medical Services, Animal Control and Utilities. Will dispatch public safety units, operate various telecommunications equipment, prepare reports, maintain files, and perform other related duties. Must be available to work regular and irregular shift rotations, which may include weekends and holidays, as well as extended hours in emergency, disaster or other situations influenced by workload or staffing difficulties. Orientation period is a full 12 months.

Supervision is provided by the Communications Supervisor.

The 911 Communications division offers lateral transfers for individuals with 911 Communications experience. Starting salary will be determined by years of experience as a Public Safety Dispatcher.

Essential Job Functions

• Answers multi-line telephones; takes 911 calls. Quickly analyzes complex information in emergency or dangerous situations and makes decisions of a life or death nature.
• Provides Emergency Medical Dispatch (EMD) rescue assistance; triages in-coming requests for emergency medical service to determine the level of response; provides pre-arrival instructions to the caller including but not limited to cardiac arrest, airway management, control of bleeding and assisting with childbirth. Must use established Emergency Medical Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service.
• Communicates effectively, courteously and clearly in English, both verbally and in writing, speaking distinctly, responding promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them.
• Hears in the normal range.
• Simultaneously listens to and comprehends both telephone and radio traffic.
• Assists and records requests for police, fire and emergency medical services from the public and departmental personnel via telephone, radios and in person.
• Comprehends and applies City ordinances, policies and procedures.
• Adheres strictly to the Department Code of Conduct and directives.
• Documents all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Operates computer terminals for specialized access with various automated data banks in compliance with all applicable laws.
• Works in a confined area for 12 hours and remains seated for long periods of time entering data into various computer systems on a constant basis.
• Simultaneously inputs, retrieves and maintains information, reading from multiple computer screens and printouts while operating multiple keyboards.
• Operates multi-channel public safety radio system.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Concentrates on tasks through many distractions.
• Operates and performs maintenance of equipment, e.g., video, audio and printing equipment.
• Attends training/schools/seminars and other City related events requiring travel.
• Performs in a manner that cannot pose a direct threat to the health/safety of self and/or others.
• Supports other departments during non-standard business hours.
• Maintains an excellent attendance record. Rarely absent or tardy.
• Subject to call-out on occasion.
• Female Dispatchers may be required to search female prisoners, if needed.
• As requested, assists in training of various City of Wylie public safety employees.
• As requested by a member of management, performs temporary supervision in the absence of the Communications Supervisor.
• Attends and testifies in criminal and civil courts when summoned.
• Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
• Acts in a civil, respectful manner at all times to management, co-workers and others.
• Other duties as may be assigned.

Minimum Job Requirements

High School Diploma or equivalent. Six months or more of municipal Police, Fire, and 911 Enhanced dispatching experience is preferred. Telecommunications Certification as issued by the Texas Commission on Law Enforcement Officers Standards and Education and Emergency Medical Dispatcher (EMD) must be obtained within 1 year of employment and maintained as a condition of continued employment. Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.

Physical Requirements/Work Environment

PHYSICAL STRENGTH REQUIRED:

Low: Exerting up to 20 pounds occasionally, 10 pounds frequently or negligible amounts constantly. Position carries the possibility of exposure to infectious diseases through contact with prisoners, detainees and other public safety personnel. Position has a high stress level due to constant radio/telephone/public traffic and the nature of the emergency/public safety environment.

PHYSICAL ACTIVITIES REQUIRED:

Balancing Bending Carrying Climbing Crawling

Crouching Fine Dexterity Handling Hearing

Kneeling Lifting Pushing/Pulling Reaching Sitting

Standing Talking Twisting Vision Walking

PRIMARY WORK ENVIRONMENT: Indoors

SHIFT WORK: Yes

CALL-OUT: Yes

• Retirement benefits with Texas Municipal Retirement System. Contributions by payroll deduction. Employee contributes at 7% level. City matches 200% of employee contribution. Mandatory.
• Deferred compensation - Nationwide and Edward Jones. The City does not contribute. Employee contributions by pre and post-tax payroll deduction. Optional.
• Health/Dental/Vision/Prescription insurance PPO and HDHP/HSA plans. PPO - Employee pays $30 per pay period for employee only coverage and 60% of dependent premiums, the City covers 40% of dependent premiums. HDHP/HSA - City pays full premium costs for employee only coverage and 50% of dependent premiums.
• Flexible Spending Account - allows for pre-tax deduction for eligible medical expenses as well as dependent care expenses. Optional.
• Health Savings Account with a High Deductible Health Plan - City contributes $1000 for employee only coverage and $200 for employee + one dependent or more coverage.
• Life insurance - 2x annual salary through New York Life. Fully paid by City and 1x annual salary through TMRS. Total of 3x annual base salary.
• Long-Term Disability for all full-time City employees.
• Thirteen paid holidays: New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Juneteenth, July 4th, Labor Day, Veterans Day, Thanksgiving Day and Friday following, Christmas Eve, Christmas Day and one floating holiday.
• Vacation - Earn three weeks of vacation in the first year.
• Sick leave accrues each full pay period.
• Sick leave conversion to vacation leave (once per year in January).
• Sick leave buy back (if budget allows; once per year).
• Bereavement leave, military leave, jury duty leave.
• Longevity pay $8 per month of service; paid once per year.
• Workers compensation benefits
• Tuition reimbursement - $2,000 per year.
• Direct Deposit - City of Wylie Payroll will deposit employee paycheck to any bank accepting wire transfers.
• Family and Medical Leave Policy as described by federal legislation.
• Free Recreation Center family membership.
• City pays every two weeks. (26 pay periods per year)

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to confirm that you have read and understand this statement.

• Yes
• No

02

What is your highest level of education?

• No High School Diploma or equivalent
• High School Diploma or equivalent
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

03

Do you have a valid Drivers License?

• Yes, I have a valid Drivers License.
• No, I do not have a valid Drivers License.

04

What is your drivers license number?

05

This job requires you to be able to work any day of the week, any hour of the day, and extra assignment(s) as needed. Are you able to meet these requirements?

• Yes
• No

06

Can you work irregular hours, nights, weekends, and/or holidays?

• Yes
• No

07

Are you currently an employee at the City of Wylie? If you are applying for a position within your current department, the Internal Transfer Request IS NOT required. If you are applying for a position within another department, you must submit a completed Internal Transfer Request to Human Resources, prior to submitting your application. Your application will not be forwarded to the hiring manager until you have submitted the completed Internal Transfer Request. (Employee Handbook, Section 23: Transfers, Promotions & Interim Pay: "Current employees must submit an online application or a resume as well as an Internal Transfer Request to Human Resources for consideration.") Please request a link to the Internal Transfer Request form from HR.

• Yes, I am currently an employee at the City of Wylie
• No, I am not currently an employee at the City of Wylie

08

Have you ever worked for a city/municipality?

• Yes
• No

09

If yes, please list which city, dates of employment and position. If no, please type N/A.

10

Have you worked anywhere else other than the positions listed on your application?

• Yes
• No

11

If you have worked anywhere else other than the positions listed on your application, please describe below.

12

Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Your application may not be considered for further review if you have failed to show details of where the minimum qualifications are met. By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to the questions for accuracy and verify that your responses accurately describe your current qualifications.

• I verify that all of my responses to the supplemental questions are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do no support one or more of my responses to the supplemental questions that my application may be disapproved and/or I may be removed from consideration.

Required Question

Employer City of Wylie

Address 300 Country Club Road

Wylie, Texas, 75098

Phone 972-516-6040

Website http://www.wylietexas.gov