Public Safety Communications & Outreach Manager

City of Bellingham

Bellingham, WA

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JOB DETAILS

SALARY

$100,224–$121,404 Per Year

SKILLS

Analysis Skills, Attorney, Best Practices, Budget Management, Budgeting, City Administration, Communication Skills, Communication Systems, Communications Protocols, Community Programs, Community Relations, CompTIA Security+, Computer Workstations, Consulting, Content Development, Contract Creation, Contract Management, Copy Writing, Cost Estimates, Criminal Justice, Cross-Functional, Data Collection, Database Administration, Digital Media, Driver's License, Editing, Emergency Management, Emergency Planning, Emergency Response, Employee Assistance Plan, Fax Machines, Federal Emergency Management Agency, Government, Incident Response, Insurance, Keyboards, Law Enforcement, Marketing, Multimedia, Multiplatform/Cross-Platform, News Reporting, Office Equipment, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Project Planning, Project Tracking, Proofreading, Proposal Writing, Public Safety, Public/Media/Press/Analyst Relations, Reporting Skills, Request for Proposals (RFP), Research Skills, Retirement Plan, Safety Equipment, Safety Standards, Safety/Work Safety, Social Media, Strategic Planning, Team Player, Time Management, Training/Teaching

LOCATION

Bellingham, WA

POSTED

10 days ago

Public Safety Communications & Outreach Manager Print (https://www.governmentjobs.com/careers/cobwa/jobs/newprint/5317872) Apply ? Public Safety Communications & Outreach Manager Salary $100,224.00 - $121,404.00 Annually Location City of Bellingham, WA Job Type Full Time Job Number 26-Public Safety Comm. Manager Department Police Department Opening Date 05/14/2026 Closing Date 6/12/2026 4:30 PM Pacific FLSA Exempt Bargaining Unit 231 + Description + Benefits + Questions Nature of Work We are looking for an innovative, adaptable Public Safety Communications Manager to join our dynamic Communications and Community Relations team. This role sits within the Police Department and is both a traditional PIO who will handle day-to-day communications and a communication strategist who can shape clear, modern communication and engagement strategies-while also serving as a steady, trusted source of information during critical moments. This is a hands-on, highly collaborative position for a communicator who can think strategically, act decisively, and build strong relationships across departments and the community. You'll manage a portfolio of public safety and emergency communications efforts, develop multimedia content across platforms, strengthen systems for timely and accurate information-sharing, and help create meaningful opportunities for public understanding and engagement. If you're a clear, confident communicator who thrives in fast-paced environments, brings a calm presence under pressure, and cares deeply about serving the community with integrity, we encourage you to apply. This position assists the Communications and Community Relations Director in leading and coordinating unified public safety and emergency communications across City departments. Develops, implements and manages effective communications and outreach systems and strategies to inform and involve the Bellingham community in the City's public safety work with a focus on transparency and access to timely, accurate and understandable information about Citywide public safety actions and services. Leads all communications, community engagement, and outreach activities for the Police Department, including media relations, print and digital communications, special events, community engagement, and public opinion research. Serves a lead role in the City's emergency communications team, and develops and maintains the City's emergency communication plans, protocols, and templates. Develops and facilitates strategic communications and community relations approaches to ongoing and emerging public safety issues. Ensures the City's commitment to equity and belonging is incorporated in communications and public outreach initiatives and actively contributes to an inclusive City. Participates in strategic planning and development of new initiatives. Contributes to Citywide communications priorities as assigned. SALARY & BENEFITS: The current full salary range for this position is $8,352/month - $10,117/month. Employees receive step increases annually in accordance with the Teamsters Collective Bargaining Agreement (https://cob.org/about/employment/labor-agreements-pay-schedule) and City policy. The City places new employees within the published salary range based on qualifications and professional experience as listed on the application material, in accordance with City policy. Candidates who exceed the minimum experience requirements shall be given credit for advanced step placement at the rate of one additional pay step for each two full years of directly related or equivalent professional experience beyond the minimum requirements. Candidates who meet minimum qualifications or have experience that is not directly related or in a lower-level position will be placed at step one in the salary range. For positions that require a bachelor's degree, one additional step may be granted for applicants with a master's degree in a related field when the master's degree is not required to meet minimum qualifications. For internal candidates, placement within the range is based on City Pay Placement Procedures. At the City of Bellingham, we offer a comprehensive benefits package that helps you thrive in both your career and personal life. Join our team and enjoy peace of mind knowing that you and your loved ones are well cared for. Here's a closer look at the outstanding benefits that come with being part of our team. You can find more details on our employment benefits (https://cob.org/gov/dept/hr/employee-benefits) page and labor agreements page. (https://cob.org/about/employment/labor-agreements-pay-schedule) + 10 hours of vacation leave per month, with increased accrual over time + 12 paid holidays + 1 floating holiday per year + 8 hours of sick leave accrued monthly + Medical, dental, and vision insurance for employees and their families + Life insurance and long-term disability coverage + Flexible spending accounts and medical insurance opt-out program + Access to an Employee Assistance Program (EAP) + Washington State Retirement plan (DRS) for retirement security + Optional 457 deferred compensation (Retirement Savings Plan) with employer match Leave accruals are based on 1.0 FTE, accruals are pro-rated if part-time and require employees to be in paid status at least 120 hours/month. Closing Date/Time: Fri. 6/12/26 4:30 PM Pacific Time ESSENTIAL FUNCTIONS OF THE JOB: + Develops and implements effective communications, outreach and public engagement strategies, policies and procedures to promote transparency and access to accurate, understandable and timely communication consistent with Department and City policies, procedures, and law enforcement and communications professional best practices. Ensures accessible and inclusive communication strategies are utilized. Develops, oversees, coordinates and implements strategic communications, outreach and community relations programs for the Police Department. Under direction from the Communications and Community Relations Director and the Police Chief, develops and implements Police Department strategic communications and community engagement plans to enhance the department's proactive, transparent communication and engagement activities that inform and engage the public and other stakeholders. Directs or coordinates initiatives designed to increase public awareness of law enforcement and public safety issues and to solicit feedback about the City's public safety services, events and accomplishments. + Serves as the Police Department's public information officer and, along with the Police Chief, as primary media spokesperson for the Department. Serves as the primary media contact and manages Department interaction with news media. Coordinates media relations with other City communications staff. Develops and implements Department-level protocols and strategies for timely, effective media response. Serves as spokesperson at events where media representatives are present. Writes and edits news releases and other communications intended for a news media audience. Writes talking points and prepares Department or other City spokespersons for media interviews. Monitors news coverage for impacts, evaluation and follow up. + Along with the Communications and Community Relations Director, serves a lead role in the City's emergency communications team. Develops and maintains the City's emergency communication plans, protocols, and templates to guide public safety messaging before, during, and after an emergency. Creates, oversees, and conducts training, drills, and tabletop exercises for emergency communications staff to strengthen communication readiness and coordination. Collaborates with City and County emergency management staff, as well as staff from other jurisdictions. Serves as Lead PIO or JIC Manager during emergency response incidents. + Manages communications across all print and digital media according to Department and City policies and law enforcement and communications professional best practices. Leads and oversees content creation and optimization for the Department's sections of the City website, social media sites, video productions and other digital and print communications. Monitors and evaluates content and comments for compliance with Department and City policy, and law enforcement and communications professional best practices. + Develops, implements, and monitors annual work plans for Police Department communications and outreach programs. Supports the development and monitoring of budgets for new and existing program areas. Prepares budget proposals and estimates. + Contributes to Citywide communications needs and projects as part of the City communications team and other interdepartmental teams. + Manages and coordinates Police Department and emergency communications stakeholder outreach, public engagement, and public opinion research efforts. Drives engagement of unrepresented communities in stakeholder and community outreach efforts. Meets with community members, community groups and professional associations as needed to achieve communications, outreach and public engagement goals. + Conducts research and analysis of Police Department communications and outreach programs by gathering data and preparing reports to analyze impacts of efforts. Evaluates existing measures, maintains program databases, files and records. + Prepares and administers contracts for program and consultant services including requests for proposals, scopes of work and cost estimates, monitoring progress, preparing reports and providing recommendations on findings. + Responds to questions and concerns from Police Department staff, other City staff, partner organizations, local agencies and others. Develops response protocols in coordination with the Department management team and City administration. + Collaborates, coordinates and networks with other City staff, City departments, professional organizations, jurisdictions, agencies and educational institutions on topics that expand the Police Department's and City's ability to reach target audiences in an effective and coordinated way. + Ensures consistent use of Police Department and City standards in all print and electronic materials, including logo use, image quality, and accessibility requirements. Observes established best practices and City and Department policies and guidelines to ensure effective copywriting, proofing and editing in coordination with various staff, City administration and consultants. + Assigns, coordinates, oversees and reviews work of staff, consultants, interns, extra labor and temporary employees as needed to achieve communications and outreach program goals. + Serves as the Police Department's Language Access Coordinator. Ensures appropriate language access services (interpretation, translation) are provided in compliance with City's Language Access Plan. Develops and maintains Department-level Language Access Plan. ADDITIONAL WORK PERFORMED: + Performs other related work of a similar nature or level. WORKING ENVIRONMENT: Work is performed in an office setting with extensive work at a computer workstation with periods of prolonged sitting or standing. Work involves frequent interaction with co-workers and the public. Work is occasionally performed out-of-doors which may include exposure to the elements, noise, and emergency scenes. Employees are required to use appropriate safety equipment and follow standard safety practices. Physical ability to perform the essential functions of the job, including: + Frequently operate a computer and other office machinery such as a keyboard, mouse, phone and fax machine; + Communicate accurate information and ideas with city employees and the public; + Operate a motor vehicle; + Move between work sites; + Lift and carry materials weighing up to twenty-five (25) lbs. on an infrequent basis. Experience and Training + BA/BS degree in communications, marketing, public relations, law enforcement, criminal justice, or related field required. + Three years of professional experience coordinating, developing, and implementing communications, media relations, public relations and/or public engagement activities required. Experience in law enforcement, public safety, criminal justice or related field preferred. + Experience in a government agency preferred. + Master's degree in related field preferred. + A combination of education and experience sufficient to provide the applicant with the knowledge, skills and abilities to successfully perform the essential functions of the position will be considered. Necessary Special Requirements + Employment contingent upon passing a criminal background check, background investigation, polygraph examination and fingerprinting. Criminal convictions check subject to re-check every five years. + Verification of ability to work in the United States by date of hire. + Valid Washington State driver's license and good driving record. A three-year driving abstract must be submitted at the time of hire, with periodic submission of driving abstract per City policy. + Requires ability to work a flexible schedule including evening and weekend work to attend meetings, respond to emergencies, and meet time-sensitive deadlines. + Certificate of completion from Federal Emergency Management (FEMA) /Emergency Management Institute (EMI) Independent Study Courses within six months of hire: IS-29.A Public Information Officer Awareness; E0105 Public Information Basics. + Must be able to obtain Level I ACCESS operator and CJIS certification within six months of hire. Selection Process **You are encouraged to print a copy of this job announcement for your reference as the process moves along** As part of the application process, a cover letter is required. Within the cover letter, please answer the following prompts: + Please indicate why you are interested in this position, and why this position is the next right step for you in your career. + Provide a brief summary of your education, experience and qualifications for this position. Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and supplemental questions). Application materials should comprehensively document your experience and skills related to the position responsibilities and experience/training requirements. As part of the City's commitment to reducing bias in the hiring process, Human Resources redacts personally identifiable information for reviewers. Only the documents listed as required will be reviewed. Interviews for the most qualified candidates are tentatively scheduled for July 9, 2026. Invitations to participate in the Interview process will be sent via e-mail on or around June 26, 2026. Please Note: Candidates will receive updates regarding application status via email. Please be sure to check your email frequently, including your spam folders for messages filtered by your email providers. Equal Opportunity: The City of Bellingham is an Equal Opportunity Employer. We do not make decisions on the basis of an individual's race, religion, creed, color, national origin, sex, marital status, age (40+), disability, retaliation, sexual orientation or gender identity, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, and stalking, use of a trained dog guide or service animal by a person with a disability, or any other basis prohibited by local, state, or federal law. All are encouraged to apply for employment. Fair Hiring Practices + The City provides individuals who have been arrested or convicted of a criminal offense an equal and fair opportunity to obtain employment. + The City will not inquire about an applicant's criminal history until after a conditional job offer has been made. + The City will disregard the prior arrest and conviction record of an otherwise qualified individual unless the offense is directly related to the job position for which the individual has applied. + The City will notify an otherwise qualified applicant about a potentially disqualifying conviction and give the applicant an opportunity to submit information regarding the accuracy of the criminal records as well as evidence of mitigation or rehabilitation, as appropriate. There are many good reasons for working at the City of Bellingham. The work is rewarding and you have an opportunity to serve your community. Another good reason is the great benefits that the City offers its employees. See our benefits section (https://www.cob.org/employment/pages/benefits.aspx) for additional information. This position is represented by the Teamsters 231 bargaining unit. Specific benefit information including Holidays, Vacation Accruals, Health, Dental and Vision Plans with cost sharing and Deferred Compensation Match can be found in the Teamsters 231 labor agreement (https://www.cob.org/employment/Pages/labor-agreements-pay-schedule.aspx) . This position is covered by the State of Washington Department of Retirement Systems PERS plan. PERS requires mandatory employee and City contributions. Please visit the DRS website (http://www.drs.wa.gov/) for more information on PERS. 01 Thank you for your interest in this position at the City of Bellingham! To ensure a consistent review, only the City of Bellingham job application and required supplemental documents will be reviewed. Cover letters and resumes are not reviewed unless they are required as part of the process. When applying for this position, you must thoroughly complete each section of your application, and provide a thorough response to each of the supplemental questions. Please do not indicate "see resume" or copy content that is unrelated to the position being applied for from your resume when answering these questions. Have you read and understood the information listed above? + Yes + No 02 As part of your application, a cover letter addressing the following prompts is required: -Please indicate why you are interested in this position, and why this position is the next right step for you in your career. -Provide a brief summary of your education, experience and qualifications for this position. Have you attached the required cover letter? + Yes, I have attached my cover letter. + No, I have not attached the required cover letter and understand my application will be incomplete. 03 Do you have a BA/BS degree in communications, marketing, public relations, law enforcement, criminal justice, or related field? + Yes + No 04 Do you have three (3) years of professional experience coordinating, developing, and implementing communications, media relations, public relations and/or public engagement activities? How We Count Work Experience: Your experience must be equal to full-time paid work. If you worked part-time, we'll calculate your experience based on the total number of hours you worked in a year. For example, if you worked 10 hours per week for 12 months, that equals 3 months of full-time experience (10 hrs x 52 weeks= 520 hrs/173.33 full time hrs per month = 3 months). + Yes + No 05 Describe in detail your education and experience, or combination of education/experience that provides you the necessary skills, knowledge and abilities to perform this role. [Note: this must also be reflected on your application under Education and Work Experience.] 06 The following qualifications are preferred. Select all that apply to you. + Experience in law enforcement, public safety, criminal justice or related field. + Experience in a government agency. + Master's degree in related field. + I do not have any of the preferred qualifications and understand this will not disqualify me from this process. 07 Do you have or are you willing to obtain a Washington State drivers license and provide a 3-year driving history prior to hire if required by the position? + Yes + No 08 Are you able to work a flexible schedule including evening and weekend work to attend meetings, respond to emergencies, and meet time-sensitive deadlines. + Yes + No 09 Are you willing and able to obtain the following certifications within six (6) months of hire? -Certificate of completion from Federal Emergency Management (FEMA) / Emergency Management Institute (EMI) Independent Study Courses: IS-29.A Public Information Officer Awareness; E0105 Public Information Basics -Must be able to obtain Level I ACCESS operator and CJIS certification + Yes + No 10 Describe a time when you had to communicate effectively with the public in a rapidly evolving or high pressure situation, particularly when information was incomplete or changing. How did you work with others to evaluate information, make decisions, and provide accurate, timely communication to the public? What personal strengths help you succeed in these situations? 11 Tell us about your experience creating and executing communication strategies across multiple platforms (for example, website, social media, media outreach, video, or in person engagement). Describe how you've crafted and executed strategic communication plans across multiple platforms to inform and engage audiences, manage message consistency, and ensure accuracy and accessibility. Required Question Employer City of Bellingham Address 104 West Magnolia Street Bellingham, Washington, 98225 Phone 360-778-8228 Website http://www.cob.org/employment Apply Please verify your email address Verify Email

About the Company

City of Bellingham

INDUSTRY

Other/Not Classified