Public Information Officer (Exempt)

Serves as an internal consultant, by recommending appropriate internal/external communication channels to meet communication needs, including newsletters, news releases, brochures, fact sheets, and audio/video scripts, presentations and other methods to better inform and engage residents and clients. This vital role involves research and responding to media, citizen and customer inquiries, by preparing reports and updates as necessary; Maintaining the department's website content and social media accounts while ensuring accuracy, consistency, quality and interactivity.

DEFINITION
 
The Public Information Officer identifies the communication needs and develops informational materials designed to inform the general public of the agencies' policies, programs, services and activities of a sensitive and confidential nature.  This role serves as the public information/community relations officer for the department and may serve as a spokesperson when designated by the Commissioner. This vital role involves research and responding to media, citizen and customer inquiries, by preparing reports and updates as necessary; Maintaining the department's website content and social media accounts while ensuring accuracy, consistency, quality and interactivity. Serves as an internal consultant, by recommending appropriate internal/external communication channels to meet communication needs, including newsletters, news releases, brochures, fact sheets, and audio/video scripts, presentations and other methods to better inform and engage residents and clients.  The incumbent will be responsible for marketing the department's outreach and educational programs, including participation in community events, to create public awareness of the department's mission. Supervise selected clerical support staff, community liaisons, and the program activity director. Incumbent reports to the Commissioner.