Public Authority Payroll/Personnel Services Specialist – Spanish-Speaking Required (Open)

San Mateo County Health is seeking well-qualified individuals for the position of Public Authority Payroll/Personnel Services Specialist. The current vacancy is in the Public Authority.  NOTE: This is not a County position.

This is a full-time position working Monday–Friday. A hybrid schedule may be available; however, approximately four on-site workdays per week are anticipated based on operational needs and County requirements. The position is currently located in San Mateo, CA, but will relocate to South San Francisco, CA, planned for December 2026. This role requires travel throughout the County and periodic travel within the State of California.

Public Authority
The Public Authority (PA) was established by the San Mateo County Board of Supervisors in 1993 for the purpose of administering the provider components of the County of San Mateo's In-Home Supportive Services (IHSS) program. The IHSS Program provides homecare services to Medi-Cal eligible individuals who are aged, blind or disabled to assist them to remain safely in their homes as an alternative to out-of-home care. The Public Authority provides personnel and payroll services for IHSS caregivers, and Registry caregiver services for IHSS recipients.
  
 The Public Authority Payroll/Personnel Services Specialist duties include:

• Performing technical and specialized office support work, relating specifically to employer-of-record, payroll, and benefits administration, which may require the use of independent judgment and the application of technical skills.
• Serving as Officer of the Day according to an established schedule.
• Performing related duties as assigned.

The ideal candidate will possess the following:

• Written and Verbal Communication Skills in Spanish and English – Guide sensitive conversations with caregivers regarding payroll-related issues in person, over the phone, or via email.
• Public Speaking – Present program information during new caregiver orientation.
• Organizational Skills - Maintain a caseload and provide payroll, benefit, and personnel services for caregivers. Maintain case notes on work performed.
• Interpersonal Skills – Manage a high call volume and support lobby visitors with responsiveness and efficiency. Build cohesive working relationships with program staff within Aging and Disability Services. Strong customer service skills.
• Judgement and Decision Making - Perform quality assurance oversight on payroll, case, and provider management activities and make appropriate referrals to the Program Integrity Unit. Evaluate timesheet errors and manage corrections according to State program regulations.
• Basic Business Data Processing – Create and/or update caregiver profiles in the State’s computer system.
• Experience with Microsoft Office – Maintain Outlook calendar, communicate with staff via Teams, create and edit Excel spreadsheets to log and track phone calls/messages.
• Administrative - Accurately process and scan documents. Ability to utilize multiple IT systems seamlessly.
• Collaboration and Teamwork – Work collaboratively with program staff, caregivers, and community partners to ensure efficient service delivery and maintain positive working relationships across teams.