Public Assistance Field Services Manager 2 (PCN 068420)
Salary
$3,535.20 - $5,303.20 Biweekly
Location
Multiple Locations, AK
Job Type
Full Time
Job Number
54200
Department
Health
Division
Public Assistance
Opening Date
06/12/2026
Closing Date
6/29/2026 5:00 PM Alaska
Division
Public Assistance
Position Open To
Alaska Residents Only
Bargaining Unit
Supervisory
Range
21
Job Description
This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.
Welcome to the Department of Health.
We'd be delighted to have you join our team.
If you envision yourself in this role and are ready to start an exciting career with us, apply today.
This Position Is Open To Alaskan Residents Only.
Please check out the residency definition to determine if you qualify.
We invite you to watch our "Welcome to DPA" video here:
https://vimeo.com/1023052645?share=copy
This position is currently located in Kenai. The position may be in Anchorage, Bethel, Fairbanks, Homer, Juneau, Kenai, Ketchikan, Kodiak, Nome, and Wasilla, depending upon the location of the most qualified candidate.
What You Will Be Doing:
As a Public Assistance Field Services Manager 2 (PAFSM 2), you will work under the supervision of the Chief of Field Services. In this role, you will oversee multiple field offices across the state, providing guidance and direction to staff while collaborating with partner agencies. You will supervise multiple Eligibility Office Managers (EOMs), who are responsible for managing various eligibility and workload teams.
Travel within the State of Alaska is required in this position.
Mission and Values/Culture:
The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.
We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.
Benefits of Joining Our Team:
The Division of Public Assistance is committed to developing and sustaining a high-quality workforce by developing staff and promoting career advancement within the agency.
We provide a competitive benefit package, flexible work schedule, and job stability.
The Working Environment You Can Expect:
This position collaborates and works directly with the Chief of Field Operations as well as the Division Operations Manager, Public Assistance Field Service Managers and other managers, Public Assistance Programs Officers and partners that support our agencys mission and values and in an environment of mutual respect and trust, where management believes staff is the agency's most valuable resource and are encouraged to participate in decisions affecting their work. The main work location will be the nearest Public Assistance office; travel may be required either by air or car.
Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:
To view the general description and example of duties for this job class, please go to the following link and search for Public Assistance Field Services Manager 2: https://www.governmentjobs.com/careers/Alaska/classspecs
Minimum Qualifications
Competency-Based Minimum Qualifications Instructions: This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.
Any combination of education and/or experience that provides the applicant with the knowledge, skills, and abilities in
equivalent to those typically gained by:
Experience leading or supervising staff and developing and managing programs or the delivery of services that provided economic assistance to dependent individuals and families and/or developed the self-sufficiency of dependent individuals and families.
Special Note:
"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.
"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the professions principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to ones own judgment.
"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Additional Required Information
At the time of the interview, please provide the following:
Please read the information below carefully. This applies to your application submission.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions.
The State of Alaska uses four proficiency levels to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employers name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE LOCATIONS:
The location of this position is currently in Kenai. The position may be located in Anchorage, Bethel, Fairbanks, Homer, Juneau, Kenai, Ketchikan, Kodiak, Nome, and Wasilla, depending upon the location of the most qualified candidate. Please select the location(s) you are willing to be considered for in the supplemental question. . There is 1 position to be filled.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:http://doa.alaska.gov/dop/workplace/help/
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov
For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information about the position, feel free to contact the hiring manager at:
Tom Bybee
Chief, Public Assistance Field Operations
Email: thomas.bybee@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits
01
I acknowledge and understand that the education and/or experience used to meet the minimum competencies for this position must be adequately documented in this application to be considered.
02
This position can be located in either Anchorage, Bethel, Fairbanks, Homer, Juneau, Kenai, Ketchikan, Kodiak, Nome and Wasilla depending on the location of the selected candidate. Please indicate which location you are applying for.
03
Please rate your level of proficiency in Principles, Practices, and Current Developments in the Field of Public Assistance and Employment Service
04
Please rate your level of proficiency in Principles and Practices of Sound Management and Leadership:
05
Please rate your level of proficiency in Developing and Motivating Staff to achieve goals and objectives, to meet professional standards and optimize performance through teaching, mentoring, coaching, and sharing ideas and feedback.
06
Please rate your level of proficiency in Change Management: Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization
07
Please rate your level of proficiency in Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
08
Please rate your level of proficiency in Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations
Required Question
Employer State of Alaska
Address PO Box 110201
Juneau, Alaska, 99811
Phone (800) 587-0430 (Statewide toll-free number)
(907) 465-4095 (Juneau and out-of-state callers)
Website http://workplace.alaska.gov/