Public Area Attendant I, Houseperson

The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter's Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

Job Summary

The Public Area Attendant / Houseperson is responsible for maintaining the cleanliness, appearance, and overall presentation of all public spaces in alignment with the Tides Inn mission and Forbes Five-Star standards. This role ensures that all guest-facing areas are consistently clean, safe, and welcoming, contributing to a luxurious and comfortable guest experience. Success in this position is demonstrated through attention to detail, efficiency, and the ability to anticipate and respond to guest needs while minimizing disruption. The Public Area Attendant plays an important role in supporting overall guest satisfaction and upholding the reputation of The Tides Inn.

Essential Functions and Responsibilities

• Regular and Reliable Attendance is an essential function of this role.
• Exemplifies the Tides Inn Mission and Values.
• Constantly and consistently exhibit The Tides Inn mission values and standards of behavior including adherence to the Forbes Five-Star standards.
• Forbes Five-Star standards are as follows: Cleanliness & Condition, Graciousness, Thoughtfulness & Sense of Personalized Service, Guest Comfort & Convenience, Sense of Luxury, Wellness.
• Ensure exceptional cleanliness of all public areas including hallways, foyers, lobbies, restrooms, elevators, stairwells, entryways, dining areas and other spaces where guests may frequent.
• Empty trash containers and collect obvious trash materials and remove them from area.
• In restrooms: clean bathroom sinks and vanity area and refresh and straighten up amenities and sundries, as necessary.
• Clean commodes and replace toilet tissue, as necessary.
• Vacuum all carpeted areas as scheduled keeping nearby guest activity in mind. Make every effort to avoid disrupting the guest experience when in public spaces.
• Sweep, mop and/or polish hard surface floors as scheduled, ensuring proper signage alerting guests and fellow associates of potential slip or other safety hazards.
• Clean glass and mirror surface as scheduled and as necessary.
• Dust all hard surfaces including furniture, picture frames, and other items that are part of the regular décor of the property.
• Affirmatively and proactively engage guests in hallways with friendly and pleasant greetings and appropriate conversation if called for.
• Remove dirty linens and replace them with clean; assist Room Attendants with any other items as directed by Director of Housekeeping.

Core Competencies

Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

Qualifications

• Specific Experience: Prior hotel or equivalent level guest service experience required. Previous housekeeping experience strongly preferred.
• Specific Skills: Attention to Detail: Commitment to high cleanliness standards and thoroughness. Teamwork: Ability to work independently and as part of a team. Communication: Clear verbal communication to interact with guests and staff. Ability to engage in friendly, polite conversation. I must speak clearly and comprehensible. Supply Management: Stocking and organizing linen closets, storage rooms, and ensuring restrooms/pool areas have necessary supplies (soap, paper towels, etc.). Knowledge: Understanding of cleaning chemicals, equipment, and hotel procedures.
• Education: HS Diploma or GED
• Certifications: None listed
• Licenses: None listed

Physical Requirements

• Work Environment: Position requires performance of duties primarily indoors but may require occasional work outdoors with exposure to inclement weather with hot and cold temperatures. Requires use of cleaning solutions that require the following specific handling practices, and which may have an odor.
• Equipment Used: Cleaning tools, vacuum, mop, cleaning solutions, service cart.
• Sitting: 5%
• Standing: 60%
• Walking / Bending: 35%
• Lifting - up to: 10 pounds or more and may require occasional lifting of 20 pounds or more
• Vision: Navigation of property, safety, attention to cleanliness standards.
• Hearing: Interaction with guests, safety awareness.
• Travel Expectations: No travel is required for this role.
• Driving Requirements: None.
• Other: Position requires constant standing and walking as well as significant stooping, bending, reaching, pushing, and pulling. Requires stamina for long periods of physical activity and maintaining high productivity standards.

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.