Pt Svcs Charge Specialist

Position Summary

Griffin Health is seeking a highly organized, customer-focused Patient Charge Specialist to support the daily administrative operations of our Outpatient Psychiatry department. This role serves as a key point of contact for patients, providers, and staff by coordinating appointments, managing patient records, supporting billing processes, and ensuring an exceptional patient experience. The ideal candidate is detail-oriented, compassionate, and committed to providing outstanding customer service in a fast-paced healthcare environment.

Essential Responsibilities

• Provide administrative and clerical support to ensure the efficient daily operation of the Outpatient Psychiatry department.
• Answer and direct incoming telephone calls, respond to patient inquiries, and relay messages promptly to clinical staff.
• Schedule patient appointments, including new patient intakes, follow-up visits, and therapy sessions, while managing cancellations and rescheduling requests.
• Welcome and check in patients, verify demographic and insurance information, and ensure all required registration forms and documentation are completed.
• Maintain accurate patient records within the electronic health record (EHR) system, including scanning and uploading documentation.
• Coordinate referrals by contacting patients, scheduling appointments, and tracking referral status to completion.
• Verify insurance information and maintain accurate patient insurance records.
• Prepare, organize, and distribute daily billing or encounter forms for providers as needed.
• Maintain patient records in accordance with HIPAA regulations and Griffin Health confidentiality standards.
• Facilitate communication between front office staff, clinicians, and other departments to ensure efficient patient flow.
• Conduct appointment reminder calls, follow up on missed appointments, and assist patients with rescheduling.
• Monitor daily scheduling, referral, and patient follow-up logs to ensure timely completion of tasks.
• Assist with maintaining office supplies, organizing departmental paperwork, and supporting general administrative functions.
• Perform additional duties as assigned to support departmental operations.
• Primary location- Derby. Possible coverage in Hamden and Shelton offices

Qualifications

Education

• High school diploma or equivalent required.
• Associate degree in Healthcare Administration, Business, or a related field preferred.

Experience

• Minimum of one year of administrative or patient service experience in a medical office, behavioral health, or healthcare setting preferred.
• Experience working with electronic health records (EHR) systems preferred.
• Medical scheduling and insurance verification experience strongly preferred.

Knowledge, Skills, and Abilities

• Excellent organizational, time management, and multitasking skills.
• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal skills with the ability to interact professionally and compassionately with patients.
• Strong attention to detail and accuracy.
• Ability to prioritize responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office applications and electronic health record systems.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Demonstrated problem-solving skills and ability to work independently as well as collaboratively within a multidisciplinary team.

Why Griffin Health?

At Griffin Health, we are committed to providing exceptional patient-centered care while fostering a supportive, collaborative, and inclusive work environment. Join our team and make a meaningful impact by helping patients access the behavioral health services they need while supporting the dedicated clinicians who care for them.