PT RN Telehealth After Hours Triage: Kelsey-Seybold Clinic, Pearland, TX at UnitedHealth Group ","FormTypeId":null,"UrlLanguageCode":null,"PreviewType":0,"DateCreated":"2026-03-13T13:45:39.5319907","DateUpdated":"2026-07-13T17:56:15.0506395"}, "site");
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PT RN Telehealth After Hours Triage: Kelsey-Seybold Clinic, Pearland, TX
Requisition number: 2368355 Job category: Nursing Primary location: Pearland, Texas Date posted: 07/14/2026 Overtime status: Non-exempt Travel: No
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Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation"s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
A registered nurse who is responsible for incoming calls from patients, physicians and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate.
Schedule for this part time position 6am-8am M-F; 8-6:30pm every Saturday
You"ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
10% Provide accurate and complete information about available resources
Records significant health history for caller
Assign relevant health risk tag(s) to caller
Demonstrates excellent communication skills
Maintains a customer-driven professional attitude
Close call by thanking caller and offer service for future inquiries for 90 percent of inbound calls
Functions as an interdependent and supportive team member, as well as a team leader, providing direction and established resources
Facilitated productivity, team building and high team moral in the clinic
10% Maintains a sense of pride and "ownership" for the program
Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response
Introduces self and service with each inbound call
Consistently communicates in a professional and courteous manner while maintaining a calm and purposeful demeanor
10% Accepts incoming calls from patients who request assistance with acute or chronic medical issues.
Establishes and maintains a positive rapport with callers and/or family members as an advocate to assist them though the healthcare system
Complete registration information and/or confirm current patient data for all inbound calls
10% Consistently and accurately records patient complaints, symptoms and problems as well as nursing assessment following departmental documentation guide lines
Directly addresses and seeks to rectify complaints or concerns from all callers while Documenting and forwarding them to management
10% Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature; the ability to organize and prioritize multiple conflicting complex tasks; and the ability to solve problems and make decisions quickly
The position involves two-way communication with patient"s families, care givers, physicians, and operators-often when all parties are under pressure
Specific job requirements or physical location of some positions allocated to this classification may render it security-sensitive, thereby subject to provisions of section 51.215, Texas Education Code
Is organized, able to set priorities
Remains calm and purposeful, responds competently when giving direction to callers on emergent or chaotic situations
Refers inquiries to appropriate source
10% Assumes responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures
To be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner
10% Utilizes knowledge in referencing the appropriate triage guideline for 100 percent of callers
Facilitates appropriate disposition based on assessment information, triage parameters, and clinical judgment
10%Creates progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist
Documents all inquiries for medico legal/statistical purposes
10% Schedules call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations
10% Performs related duties as required
Participates in committees and in meetings for improvements in telephone nursing
You"ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you"ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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