The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.
Required Qualifications:- Require a minimum three (3) years of experience in a health care and/or customer service related industry.
Preferred Qualifications:- Prefer basic working knowledge of commonly used computer applications.
- Prefer effective communication skills and ability to handle difficult customers or situations.
- Prefer experience in patient interviewing.
- Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
- Prefer general knowledge of medical terminology and medical insurance.
- Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.
- Prefer the ability to collect post and balance cash.
- Prefer the ability to perform extensive clerical work with accuracy and speed.
- Prefer typing skills of forty (40) words per minute.
Mandatory Education:HS EQ: High School Diploma, GED or Certificate
Employment Screening Requirements: As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/