PT Front Desk Assistant M-Th 9am-3pm, Friday 9am - 2:30pm

Additional Considerations (if any):

• Our mission statement is "To fulfill the highest expectations of our customers through the hands of our dedicated employees."

Job Title: Front Desk Assistant

Department: Human Resources

FLSA: Non-Exempt

General Function: The Front Desk Assistant acts as the first contact with our customers and visitors and receives incoming calls.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: Assistant Human Resources Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines.

• Receives incoming phone calls.

• Welcomes, registers, and directs visitors as needed. Checks visitors in and out during off hours using the Easy Lobby software. Issues temporary security cards, enters and deactivates security cards, and monitors card access system. Maintains log for temporary security cards that are issued.

• Monitors office deliveries by signing off on packages and notifying employees.

• Checks in and instructs employees picking up employee purchase.

• Other duties as assigned by management.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Must be customer service driven and able to communicate clear and effectively.

• Must have basic working knowledge of computer use, to include Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail and calendars.

• Ability to interact well with customers and co-workers.

• This is considered sedentary to light in nature according to the Department of Labor Weight Classifications with the primary functions of the job being sedentary in nature. This is considered an unskilled position. Frequent to constant full reaching motions occur, constant listening, talking, hearing, and finger dexterity in 10 key adding. Frequent handling of paper and files.

Education and Experience:

• High school diploma or GED required.

• Understanding of customer service.

• 1-2 years receptionist experience preferred.

Physical Requirements:

• Must be able to perform light to moderate physical work.

• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, climbing, standing, walking, pushing, pulling, lifting, hearing, and repetitive motions.

Working Conditions:

• The duties of this position are performed in an office setting. There could be exposure to noise and temperature changes.

Equipment Used to Perform Job:

• Telephone, computer, Microsoft Office, EasyLobby system, and Tour Verification System.

Contacts: Frequent contact with outside carriers and vendors.