Who We Are
At PMD Beauty, we don’t just sell skincare; we build Brilliant Confidence. As a premier beauty tech leader, we specialize in smart, safe, and innovative tools that empower our global community to look and feel their best. We are a fast-paced, high-growth team that thrives on cutting-edge technology, high-end aesthetics, and an unwavering commitment to quality.
The Role
We are seeking a Customer Experience & Product Specialist to join our Operations team in Draper. This isn't your average support role—you will be the voice of our brand and an internal product champion. You’ll blend professional skincare expertise with operational efficiency to build lasting customer loyalty and streamline our global support processes.
We’re looking for a proactive, positive professional who can bridge the gap between technical product knowledge and world-class service.
Core Responsibilities
1. High-Touch Customer Support
- Provide expert-level support via email, resolving concerns with empathy and precision.
- Troubleshoot product issues and provide technical guidance.
- Educate customers on skincare best practices and optimized tool usage.
- Engage with our community by responding to brand reviews across multiple platforms.
2. Skincare Consultation
- Online consultations with potential customers to discuss skincare goals and concerns and guide them to the right products to achieve their goals.
- Be the expert voice for internal teams on product knowledge
3. Office Management
- Track and report on customer service KPIs and sentiment to the leadership team.
- Assist in managing office inventory and essential supplies.
- Identify opportunities to improve internal workflows and the overall customer journey.
The Ideal Candidate
- The Professional: You are a Licensed Esthetician with a deep passion for skincare science.
- The Techie: You are comfortable (or quick to learn) eCommerce tools like Shopify, TikTok Shop, HelpScout, and BazaarVoice.
- The Communicator: You have a "positive-first" personality and can turn a frustrated customer into a brand advocate.
- The Strategist: You are highly organized, detail-oriented, and always looking for a more efficient way to get things done.
- The Culture Fit: You are collaborative, eager to bring new ideas to the table, and genuinely care about the success of the collective team.
Why PMD Beauty?
This is an opportunity to work closely with a passionate team to build a brand people don’t just buy from—but connect with and trust. If you’re ready to contribute to a culture of innovation and help us redefine the beauty industry, we want to meet you.