PT - Enrollment Systems Support Specialist

Job Summary:

The Enrollment Systems Support Specialist assists Enrollment Services with the maintenance, configuration, testing, documentation, and operational support of enrollment systems. This position works under the direction of the Director of Enrollment Systems to support system operations, data integrity, and continuous improvement of enrollment systems and processes. The role helps create a better enrollment experience for students, faculty, and staff by combining thoughtful system support, data stewardship, and a commitment to continuous improvement.

Duties/Responsibilities:

• Assist with configuring and maintaining Slate forms, communications, portals, workflows, queries, and other system components

• Execute test scenarios and document results to support system validation and quality assurance

• Maintain system documentation, procedures, training materials, and knowledge resources

• Perform data validation, cleanup, and maintenance activities to support data integrity across enrollment systems

• Monitor reports, identify exceptions, document issues, and assist with issue resolution

• Assist with data imports, exports, and file preparation following established procedures

• Assist with reporting requests, data validation, and reconciliation activities

• Assist with maintaining multilingual system resources, translations, labels, and related documentation

• Assist Enrollment Services with operational processes, data entry, and related support needs, as assigned

• Document issues, proposed solutions, and process improvements

• Collaborate with Enrollment Services staff, Information Technology, and external vendors to resolve system and data issues

• Research system functionality and best practices to support continuous improvement

• Perform other duties as assigned by the Director of Enrollment Systems or VP of Enrollment Services

Required Skills/Abilities:

• Strong attention to detail and commitment to data accuracy

• Excellent organizational and time management skills

• Ability to document procedures and communicate clearly

• Strong analytical, troubleshooting, and problem-solving skills

• Ability to learn new software systems and technical processes

• Ability to manage multiple projects and meet deadlines

• Ability to follow established procedures while identifying opportunities for process improvement

• Experience with Microsoft Office applications, particularly Excel

• Experience with student information systems, CRM systems, or related technology preferred; familiarity with Technolutions Slate, Anthology Student, or Workday Student is a plus

Education and Experience:

• High school diploma or equivalent required

• Associate or bachelor's degree in a related field preferred

• One to two years of experience in higher education, administrative support, data management, technology support, or a related field preferred

• Eligible to work in the United States

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.