PSR - Patient Services Representative I - Family Medicine Clinic

OU Medicine, Inc.

Oklahoma City, OK

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Calendar Management, Communication Skills, Compensation and Benefits, Customer Support/Service, Electronic Medical Records, Family Medicine, Health Maintenance Organization (HMO), Hospital, Insurance, Medical Records, Microsoft Office, Online Communications, Outpatient Care, Patient Care, Patient Charts, Presentation/Verbal Skills, Primary Care, Radiography, Reconciliation, Schedule Development, Telephone Skills, Typing, Writing Skills

LOCATION

Oklahoma City, OK

POSTED

1 day ago

Position Title:PSR - Patient Services Representative I - Family Medicine ClinicDepartment:Family Medicine Center ClinicsJob Description:The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Essential ResponsibilitiesResponsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.Schedules patient appointments, either by telephone or in person.Provides information about clinic operations.Obtains patient demographics on new patients and updates demographics on established patients.Answers telephone calls and distributes to the appropriate people.Coordinates schedules as directed to patients requiring multiple services.Greets patients as they come into the clinic for scheduled appointments.Accepts payments and writes receipts.Distributes encounter forms and inspects the form for completeness and accuracy.Ensures the resident and faculty signatures are on the encounter form and chart.Copies insurance cards and uploads into the EMR as appropriate.Balances and closes personal Cash Drawer Reconciliation, daily.Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)Promotes the organizations Patient Portal for communication between patient and clinic.Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.Copies medical records for patients and other providers or facilities.Makes up new patient charts and/or packets of information.Talks to patients about financial accounts.Verifies insurance eligibility and primary care physicians for patients.Secures referrals to other providers for HMO patients.Secures referrals from PCPs for HMO patients to be seen in the clinic.Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.Monitor and act on WQs in EMR for Referrals.General ResponsibilitiesPerforms other duties as assigned. Minimum QualificationsEducation RequirementsHigh School Diploma or GED required. Experience Requirements1 or more years of professional work experience required. License/Certification/Registration RequirementsNone required. Knowledge/Skills/Abilities RequirementsStrong verbal and written communication skills.Strong customer service skills.Ability to work effectively with other employees, patients, and external parties.Proficient with the use of Microsoft Office tools.Knowledge of hospital policies and procedures.Keyboarding skills sufficient to meet the requirements of the position. Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

PSR - Patient Services Representative I - Family Medicine Clinic

OU Medicine, Inc.

Oklahoma City, OK

About the Company

OU Medicine, Inc.

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