Communication Skills, Contract Review, Customer Satisfaction, Data Analysis, Database Administration, Detail Oriented, Documentation, Interpersonal Skills, Leadership, Microsoft SharePoint, Problem Solving Skills, Requirements Validation/Verification, Sales Management, Service Level Agreement (SLA), Software as a Service (SaaS), Technical Recruiting
Contract Type: W2
Duration: 6+ Months
Location: Lehi, UT (Hybrid)
Pay Range: $30 - $35 per hour on W2
Job Summary:
This role involves the accurate and efficient creation and management of customer accounts for digital products, ensuring all technical configurations and user access are set up correctly. You will collaborate with various internal teams to fulfill provisioning requests while adhering to company guidelines and service level agreements. Proactive monitoring and problem-solving are key to ensuring smooth operations and customer satisfaction.
Key Responsibilities:
- Create and manage customer accounts for digital software subscriptions.
- Review contracts to validate fulfillment requirements for provisioning.
- Develop and refine provisioning processes and documentation.
- Liaise with internal departments to resolve provisioning issues.
- Maintain accurate internal databases and track incoming requests.
Must-Have Skills:
- Exceptional attention to detail.
- Strong problem-solving capabilities.
- Excellent communication and interpersonal skills.
Experience in the Software-as-a-Service (SaaS) industry is preferred.
ABOUT AKRAYA
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