Provider Support Specialist (Temp)

HotFoot Recruiters

Phoenix, AZ

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JOB DETAILS

SALARY

SKILLS

Authentication, Call Centers, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Help Desk, Identify Issues, Resolve Customer Issues, Support Documentation, Technical Support, Telephone Product Support, User Account Administration

LOCATION

Phoenix, AZ

POSTED

Today

HotFoot Recruiters is hiring for Provider Support Specialists (Temp) to assist a technology organization during a high-volume support period. This is a short-term contract role supporting system access requests, troubleshooting login issues, and assisting users with account setup and basic technical support.

This role is ideal for candidates with customer service, call center, or help desk experience who are comfortable supporting users over the phone and via email while working with internal systems.

Location: Downtown Phoenix, AZ 85004 (On-Site)
Type: Contract (6 Weeks)
Schedule: 40 hours/week | 5:30AM-2PM or 6AM-2:30PM (TBD)
Pay: $21.00/hr
Start Date: 6/8 training (7AM-3:30PM) ; 6/15 go live

Responsibilities

Assist users with account creation, password resets, and system access requests.
Provide clear communication and customer support while resolving user issues.
Perform data quality checks including reviewing duplicate or merged records.
Document support requests and updates within the ticketing system.
Verify user training completion and system eligibility requirements.
Respond to incoming support requests via phone and email.
Troubleshoot login and authentication issues.

Qualifications

Reliable, detail-oriented, and able to work in a structured support environment.
Experience in customer service, help desk, call center, or technical support roles.
Comfortable providing phone-based support and handling support tickets.
Strong communication skills and ability to assist non-technical users.
Tech-savvy with the ability to quickly learn new systems.
Strong data entry and computer navigation skills.

About the Company

HotFoot Recruiters

Our Mission

“Through effective communication and timely feedback, HotFoot Recruiter’s mission is to uphold trusted circles of industry-specific talent for swift presentation to our respected clients who utilize our vast array of customized services and recruiting expertise”

Our Employees

At HotFoot Recruiters we have a fun-loving and results driven company culture. We believe that our relaxed work atmosphere leads to higher productivity and effective communication. The relationship between our staff members resonates into our client and candidate relationships. Our employees strive to be your business partners and your friends. It is imperative that we are approachable to our clients and candidates to avoid any communication barriers. Above all, the staff at HotFoot Recruiters takes pride in devoting each day’s work to
improving people’s lives.

NOT just another job, but a CAREER! Check out the following perks to see why….

401K with company contribution (Proof, there is still a company willing to invest in your future!)
Profit Sharing Plan
18 days PTO (THAT’S RIGHT,18! Relax, disconnect and do what makes you happiest. You deserve it!)
Medical, Dental, Vision Coverage (Affordable plan options for employee and family)
Latest tech resources: new computer, dual monitors, headset, new personal cube designed for collaboration
New contact center facility
On-site employee game room (Take a break, engage with co-workers and play some Xbox or Ping Pong!)
Office located conveniently near major freeways for a quick daily commute

Company History

HotFoot Recruiters, founded in 2009, quickly established itself in the competitive recruiting industry. Founders Matt White, Steve Nelson, and Roy Palomo wanted to create a professional recruiting agency that operates differently from industry competition. The goal for HotFoot Recruiters was and is to create long-term business relationships with clients and candidates through an unparalleled service experience. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. Upon establishment, our recruiters knew how to go above and beyond the basics of the talent search process. Over the last several years HotFoot Recruiters has multiplied its staff and client relationships, proving that even in hard economic times, our recruiting efforts are second to none. HotFoot Recruiters started with our client and candidates needs at the forefront of every business endeavor we undertook, and this principle still holds true today.