Overview:
NaphCare has an excellent opportunity for a Provider Relations Specialist to join our Corporate Headquarters in Birmingham, AL. The Provider Relations Specialist will support clients by providing claims status, payment information, and explanation of payment via telephone and written correspondence. The Provider Relations Specialist will also resolve provider issues and escalate as needed.
*Once all training requirements have been fulfilled, this is a remote position.
NaphCare is a family owned, medical technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 36 years. Come join our team of over 7000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system.
NaphCare Full Time Benefits:
- Prescriptions free of charge through our health plan
- Health, dental & vision insurance that starts day one!
- Lowest Cost Benefits!
- Employment Assistance Program (EAP) services
- 401K and Roth with company contribution available.
- Tuition Assistance
- Referral bonuses
- On-site education
- Free Continuing Education!
- Term life insurance at no cost to the employee
- Generous paid time off & paid holidays
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up to date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.
Responsibilities:
- Accurately provide claim status and payment information to clients.
- Demonstrate skills in accuracy and multitasking while working to impact progress within the daily workload and adhere to internal candidates.
- Maintain confidentiality when managing patient data and company processes.
- Demonstrate a high comfort level in working with large volumes of data.
- Demonstrate a strong attention to detail and a commitment to customer service throughout the claims process.
- Additional duties and specific projects as assigned.
Qualifications:
- High school diploma or equivalent work experience.
- A minimum of 2 years’ of previous experience processing 1500s, UBs and medical claims.
- Medical billing knowledge and customer service skills are critical.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite is also desired.
We know you may have questions before applying. To speak to a recruiter directly, email your questions and/or resume to
CorporateHR@naphcare.com
with the position and location you’re interested in.
Equal Opportunity Employer: disability/veteran
N
Naphcare, Inc.
NaphCare is dedicated to implementing cost-effective, quality services according to our clients' needs.
Because every facility is unique, we tailor our services to meet each client's respective needs. We deliver solutions based on your requests rather than telling you how to run your facility. NaphCare evaluates, evolves, and adapts our programs according to not only client needs, but also the ever-changing field of correctional healthcare.
When you choose NaphCare, you choose a proactive, preventive healthcare provider. We focus on a “Day One” mentality, providing care up front and without delay. Our clients experience greater efficiency, a reduction in unnecessary costs, and transfer their legal liability, all without giving up their independence. NaphCare is leading the way with an all-in-one approach to correctional healthcare that provides services unique to your facility.
Personal Attention
With NaphCare, people come first. We are proud of our company culture and ability to connect with our clients on a personal level, and it is NaphCare's mission to continue our history of personalized service. Care is not reserved simply for the patients entrusted to us, but also for our client partners. We care for our clients by providing efficient services to reduce their costs, communicating regularly about our services, listening to the client, providing accountability through continuous quality studies and reporting, and working with integrity at all times.
Company Consistency
Also, as an independent healthcare partner, we are free from complex partnerships and distant investors that limit our competitors' responsiveness. NaphCare has not undergone any corporate reorganization or restructuring since the company was founded in 1989, and has no plans to do so in the future. This stability, along with planned and structured growth, ensures that our client partners receive personal attention from our administrative and medical support team at our headquarters.
Financial Stability
NaphCare is a financially stable and fiscally responsible company. Throughout our history, we have maintained steady, measured growth, more stable than sweeping corporate changes. Our clients do not have to worry about drastic shifts in our company and how such changes will affect their services.
One of the best indicators of a company's financial stability is its ability to secure insurance and a bonding line. NaphCare is proud of our ability to provide performance bonds, rather than letters of credit. Due to our financial strength, NaphCare has exceptional insurance programs that indemnify our clients against litigation regarding healthcare services.