Provider Recruiting Operations Manager
Provider Operations RemoteFull-Time Remote Salary ExemptIncludes Benefits PTO Flexible Schedule Equity
Steno is growing. Were looking for a Provider Recruiting Operations Manager to join our winning team, which is revolutionizing the court reporting industry every single day. Were a diverse team from all over the country and beyond, and were crazy about redefining the boundaries of an outdated industry.
In this role, you will sit at the intersection of recruiting operations and strategy-and play a critical role in scaling and sustaining Stenos nationwide network of court reporters. Who are you?
Were looking for a results-driven recruiting and operations leader who thrives in fast-paced environments and loves building scalable systems. Youre equal parts strategic and hands-on, comfortable owning metrics and energized by growing and supporting a high-performing team.
Youre biased toward action, quick to learn new industries and relentless about finding better ways to hit your goals. Most importantly, you care deeply about building meaningful relationships with providers and creating an exceptional onboarding experience.
If youre looking for a company that offers support, guidance, an abundance of killer GIFs, and unlimited potential to grow into your best self, you can bet wed love to have you too.
On a regular basis, you will:
• Own market-by-market recruiting targets, ensuring Steno has the right reporters in the right places at the right time. • Identify, engage, and onboard new court reporters onto the platform. • Develop and continuously refine Stenos value proposition for why reporters should engage with us. • Build, manage, and optimize the end-to-end recruiting funnel from outbound sourcing to active participation on the platform. • Determine which industry events and sponsorships deliver positive ROI and advance recruiting goals. • Provide regular recruiting performance readouts, including identifying funnel drop-offs and opportunities for improvement. • Design and streamline provider onboarding, including administrative workflows and introductions to Stenos tools and technology. • Develop expert-level knowledge of the court reporting industry, including certifications, job types, and what different reporters optimize for. • Partner closely with cross-functional teams, Marketing, Product Ops, and Data, to develop recruiting collateral and share feedback on tools and processes.
Youre gonna crush it if:
You have 3 years of experience working at a high-volume staffing firm or for a company with a two-sided marketplace. You have proven leadership and people management experience. You have a proven ability to own and deliver against market-level recruiting targets, including planning, execution, and performance tracking. You have experience building and managing full-cycle recruiting funnels from outbound sourcing through onboarding and activation. You are interpersonally savvy and build trust easily with people from diverse backgrounds. You can learn a new industry quickly and become fluent in its mechanics and language. You excel at planning and process management, especially building and scaling recruiting funnels. You are persistent, adaptable, and quick to pivot when something isnt working.
Compensation & Benefits
Salary: $90k - $130k Health, Vision & Dental Benefits: low-cost health plans that free up mind space and unlock our employees best work. Wellness: Mental Health - shared benefits to be used among employees and families. Flexible Paid Time Off: allowing employees to find balance in their lives. Options of Equity: we know our success is nothing without our team. Access to a company-provided 401k account. A home office setup and a monthly stipend to offset internet and phone costs.
Our Team
Our Provider Operations team is the backbone of Stenos nationwide court reporter network. Theyre masters at juggling tight deadlines and demanding client expectations-and somehow make it look easy. The team consistently delivers work that has clients raving, but theyre never satisfied with good enough. Theyre always tinkering, optimizing, and finding ways to make things even better because staying ahead means never standing still.
About Steno
Founded in 2018 and growing fast, we value:
• Being highly reliable • Constantly innovating • Operating with a hospitality mindset • Diverse backgrounds welcome • Steno employees have a unique blend of legal technology, operations, and finance experience
We are revolutionizing the litigation and court reporting industry.
Flexible deferred payment options, e.g., DelayPay Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove concierge customer service that our clients rave about
Application Information
Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information.
Background checks for example are only conducted after an offer is extended.
Applicants should receive a confirmation email immediately after applying. If you havent received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.