Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Provider Network Coordinator (PNC) plays a vital role in embedding Upward Health within the local care ecosystem. This position is responsible for building and strengthening relationships with clinical providers, hospitals, and ancillary service partners such as labs and imaging centers. By cultivating these partnerships, the PNC helps create a seamless, person-centered network of support that meets both the clinical and basic needs of our patients. The PNC collaborates with external providers to improve care outcomes, enhance quality metrics, reduce hospital readmissions, and ensures smooth care transitions. The PNC also leads the development and ongoing maintenance of a robust, up-to-date resource directory to connect patients to essential services—supporting our commitment to whole-person care.
Key Responsibilities
Identify and engage key organizations and influencers to build robust local networks of clinical partners.
Maintain and update partner directories (clinical providers) in Salesforce, aligned to market needs and service availability.
Ensure external clinical partners meet quality standards and are aligned with patient needs.
Serve as the primary liaison for external partners, including PCPs, specialists, SNFs, labs, imaging centers.
Facilitate regular check-ins and feedback loops with partners to align expectations, monitor progress toward enrollment and quality goals, and resolve challenges.
Support care teams by sourcing relevant resources to address UH patients' clinical needs.
Use data driven approach to develop targeted interventions/campaign that help drive enrollments, improve Annual Wellness Visits, close quality gaps and reduce readmissions.
Skills Required:
Network development, relationship management and stakeholder engagement
Experience in healthcare, social services, or community outreach
Strong verbal and written communication
CRM/EMR proficiency (Salesforce preferred)
Organizational and time management skills
Data analysis and interpretation
Knowledge of quality gaps, HEIDS measures, and improving patient outcomes
Key Behaviors:
Builds trust and rapport with diverse clinical partners and stakeholders
Identify high-priority providers, address gaps in care, and develop targeted strategies to improve patient outcomes.
Takes initiative in outreach and follow-ups (in-the-field and telephonic)
Displays cultural sensitivity and community awareness
Demonstrates adaptability in dynamic, multi-stakeholder environments
Maintains professionalism in all communications and representations
Provides proactive support to internal care teams
Competencies:
Interpersonal Communication: Able to connect and communicate effectively with both clinical and community partners.
Collaboration: Works closely with care teams and external organizations to align on goals and ensure smooth patient transitions.
Problem Solving: Uses data and partner feedback to troubleshoot gaps in care and improve resource navigation. Ability to think critically and adapt strategies to meet the evolving needs of patients and external partners.
Technology Proficiency: Comfortable using tools like Salesforce and EMRs to manage partner directories and track outcomes.
Community Engagement: Acts as a liaison between Upward Health and the local ecosystem, representing the organization at events and meetings.
Attention to Detail: Ensures accurate and up-to-date documentation of resources and partner relationships.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.