Provider Relations is responsible for provider relationship management and the performance of high-quality, cost-effective, and competitive provider networks across multiple lines of business to support the retention and growth of Delta Dental's business.
The Provider Network Ambassador serves as a trusted representative of Delta Dental within the provider community, helping create a best-in-class provider experience. This role is responsible for cultivating strong provider relationships, supporting network stability and performance, and partnering with providers and dental office staff to ensure exceptional service to our enrollees.
This position requires strong relationship management skills, a consultative mindset, self-motivation, and the ability to bring enthusiasm, passion, and energy to every interaction. The role encompasses a broad range of provider relations activities and service interactions with provider partners nationwide while collaborating closely with internal business partners across the enterprise.
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Remote
Bachelor's degree with 2+ years of relevant experience; additional experience may be considered in lieu of a degree
2+ years of dental managed care or related healthcare experience required
Minimum of 3 years of front office dental administration and/or back office dental assisting experience preferred
Location Requirement: Candidates must reside within the designated South Florida travel territory. Preferred locations include:
Broward County
Miami-Dade County
Palm Beach County
Demonstrated experience in provider network management, customer service, and/or account management
Demonstrates curiosity and a desire to gain understanding of business practices and related topics
Strong written communication skills with the ability to clearly present information and findings
Excellent organizational, time management, prioritization, and project management skills
Ability to successfully apply Professional Selling Skills (PSS) principles
Ability to interpret and analyze various forms of information, including provider and marketplace perceptions
Strong interpersonal skills with the ability to effectively interface with employees at all organizational levels
Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature preferred
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Teams
Strong communication, presentation, negotiation, and active listening skills
Ability to operate effectively in a fast-paced environment with rapidly changing priorities
Knowledge of dental and general insurance procedures preferred
Ability to travel by car and air throughout the assigned territory and sustain company expenses for up to one month, if needed. Travel can be up to 70%
Ability to cultivate and maintain strong relationships with both internal and external business partners
Ability to obtain and maintain sufficient credit eligibility to manage business-related expenses, including qualification for a corporate charge card
Must be able to operate and maintain a personal vehicle in a safe, reliable, and responsible manner for company business
Must possess a valid driver's license with the ability to maintain an acceptable Department of Motor Vehicles (DMV) driving record and purchase and maintain collision damage liability insurance coverage for the vehicle used in connection with the company auto allowance program
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 18. $57,450 - $120,200.
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.