Data Entry Specialist
Location: Sacramento, CA
Schedule: Full-time (Onsite)
Overview
We are seeking a detail-oriented Data Entry Specialist to support a healthcare organization by maintaining accurate member records, processing transactions, and assisting with member-related inquiries.
Responsibilities
Data Entry & Record Management
Accurately enter, update, and maintain member data, claims information, and documentation in internal systems
Verify and audit data for accuracy, completeness, and compliance with company standards
Maintain organized records of member interactions, appeals, grievances, and case documentation
Identify discrepancies and work with internal teams to resolve data issues
Respond to member inquiries via phone, email, chat, and fax, providing basic information and routing as appropriate
Provide in-person assistance to walk-in members when needed
Assist members, providers, brokers, and partners with claims and billing-related inquiries
Support urgent or sensitive cases, including those related to access to care or escalations
Collaborate with internal departments to ensure timely resolution of member issues
Support Member Service Representatives by entering and updating case details, documentation, and follow-ups
Assist with training support and shadowing activities for new team members
Participate in system updates, testing, and process improvements
Accurately document appeals and grievances in accordance with departmental protocols
Report system issues, data inconsistencies, or emerging trends to leadership
Educate members on available programs, tools, and resources (as needed)
Perform special projects and additional administrative duties as assigned
Qualifications
1-2+ years of data entry, administrative, or healthcare support experience
Strong attention to detail with high accuracy in data entry tasks
Experience working with sensitive or confidential information
Basic knowledge of healthcare plans, claims, or insurance processes is a plus
Strong communication skills and ability to handle high-volume tasks
Proficiency in Microsoft Office and database systems
Ideal Candidate
Detail-driven and highly organized
Able to manage multiple tasks in a fast-paced environment
Comfortable balancing data entry responsibilities with light customer interaction
Professional, empathetic, and service-oriented
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 to $21.00 per hour
Search managed by: Savannah Mckillip
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.