Provider Data Analyst I

Technical proficiency, including working knowledge of MS Office applications such as Excel, Word, and Outlook, and the ability to navigate multiple computer programs and phone systems efficiently. Required Qualifications Outstanding verbal and written communication skills, with the ability to collaborate effectively as part of a team and contribute to overall success.

Job Title: Analyst Access & Availability
Job Duration:3+ Months (Possibilities of extension)
Location: Woonsocket RI 02895
Schedule: Mon Fri, 8:30 AM 5:00 PM (local time; flexibility required)
Training: Conducted on Eastern Time (no time off allowed during first 2 weeks)



Key Responsibilities

• Initiate direct outbound calls to providers to verify appointment availability and scheduling timelines.
• Conduct phone calls professionally, adhering to established outreach scripts to ensure consistency and quality.
• Review and validate provider data, including directory accuracy, contact information, and specialty details.
• Accurately document all results in enterprise tools such as QuickBase, maintaining a focus on data quality and compliance.
• Follow established workflows and standard operating procedures for Access & Availability studies to ensure consistent processes.
• Document any discrepancies or systemic issues for escalation to leadership for resolution.

Required Qualifications

• Outstanding verbal and written communication skills, with the ability to collaborate effectively as part of a team and contribute to overall success.
• Strong analytical, deductive, problem-solving, and critical thinking abilities to address challenges and improve processes.
• Keen attention to detail and accuracy in all documentation and data entry tasks.
• Technical proficiency, including working knowledge of MS Office applications such as Excel, Word, and Outlook, and the ability to navigate multiple computer programs and phone systems efficiently.
• Basic computer skills with the capacity to adapt quickly to new software and workflow changes.
• Self-motivated, efficient, and flexible, able to embrace change, meet critical turnaround objectives, and drive positive outcomes.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong work ethic and the ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with QuickBase or similar enterprise tools for data capture and reporting.
• Previous experience in a customer service or call center setting, demonstrating strong phone etiquette.
• Familiarity with behavioral health services and environments.
• Background in provider data validation, directory accuracy verification, or network adequacy assessments.
• Ability to analyze trends from call data and offer actionable insights based on findings.