This posting has been amended for administrative purposes on September 30, 2025.
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Compensation: $113,100.00 to $144,326.00 Yearly: https://careers.sf.gov/classifications/?classCode=2940&setId=COMMNEligible List Duration: resulting from this examination process will be continuous.List ID: CBT-2940-X00050
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
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Role Description
Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity.
The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manual (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime.
The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350.
The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders.
Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail).
Essential Duties and Functions
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. Conducts crisis interventions during business hours or after hours. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. Evaluates and approves psychiatric treatment and medications included in clients care plans. Continually assesses appropriateness of placements and the least restrictive level of care. Completes various types of applications and forms related to placement, legal, financial, and medical issues. Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers. Documents cases in a clinically significant and timely manner using applicable digital case management system. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office.
How to Qualify
Special Condition Twelve (12) months experience working with Mental Health Programs Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment.
Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director.
What Else Should You Know?
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates