Administrative Skills, Case Management, Coaching, Community Development, Computer Skills, Corrective Action, Criminal Justice, Crisis Intervention, Data Management, Diversity, Documentation, Employee Assistance Plan, Employee Orientation, Healthcare, Interpersonal Skills, Journalism, Licensing, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Nursing, On Call, Onboarding, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Protective Services, Psychology, Public Health, Public Policy, Quality Assurance, Quality Management, Registered Nurse (RN), Reimbursement, Retirement Plan, Social Work, Sociology, Staff Training, Team Player, Thought Leadership, Time Management, Training/Teaching, Tuition Fees, Writing Skills
AgeSpan
About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!
At AgeSpan, you'll find a work environment that combines:
- A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
- A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
- Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
- A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
Depending on your role and your hours, we offer:
- Flexible schedule and hybrid work opportunities
- Competitive salaries
- Healthcare (medical, dental)
- 403b Retirement Plan with agency match
- 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
- Social Work Licensing Program
- License Renewal Paid by agency for RN's and Social Workers
- Mileage reimbursement
- Free parking
- Employee Referral Bonuses
- Employee Assistance Program
- Tuition Remission Program
- Agency subsidized gym membership (on-site in Lawrence)
- Commitment to promoting within
Position Responsibilities: The Protective Services Quality and Training Specialist is responsible for the onboarding and professional development of new hires, both in the Lawrence and Danvers offices, and out in the field, while coordinating all departmental training and community presentations. This individual will also participate in Quality Assurance and Compliance efforts which include conducting field visit assessments, reviewing case documentation, re-training longer-term staff when appropriate, running general reports for quality assurance and compliance, and Designation Review oversight and corrective actions. This position also screens reports, provides administrative support, and completes other duties as assigned.
Essential Functions:
- Develops and manages all onboarding activities for new workers, including coordinating training plans in conjunction with AGE and agency mandated training, arranging shadowing opportunities, and observing new workers in the field.
- Oversee new hires until they receive their first case assignment and transition to their long-term supervisor.
- Sets up new hire accounts and resources including PEX cards, APS access, Uber accounts, PS Team Groups, business cards, and interpretation software access.
- Processes waivers for new staff as needed.
- Develops and delivers Community Presentations representing AgeSpan in the broader community.
- Coordinates and delivers AgeSpan Quarterly Training for departmental staff.
- Manages all AGE training activities, ensuring staff complete training in a timely manner.
- Provides coaching and guidance to any staff member requiring additional development, including accompanying staff in the field, modeling investigative interviews, and offering direct support on cases.
- Collaborates with the Director of Protective Services and Assistant Director of Protective Services to maintain the departmental training schedule by coordinating and communicating with guest speakers, booking rooms, and other logistics.
- Creates (in collaboration with management) and maintains a QA feedback system. Conducts QA field visits to assess staff performance and ensure staff are meeting programmatic standards.
- Runs reports and manages quality assurance data to support programmatic compliance.
- Reviews cases and documentation as part of ongoing QA efforts.
- Screen PS reports of abuse from mandated and non-mandated reporters. This position will have a minimum of two assigned shifts per week and will be part of a rotating screening coverage schedule. Additional screening shifts may be required during periods when onboarding responsibilities are not active.
- Provides coverage support for the PS Department, including participation in after-hours rotating on-call system.
- Other related duties as assigned.
Qualifications:
- A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role preferred; A Bachelors' degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least two years of experience in counseling, casework or case management providing protective or crisis intervention services may be substituted for Masters; LSW eligibility within 2.5 years of hire required.
- Strong verbal and written skills.
- Strong computer skills and comfort with applications and programs including Microsoft Word, Excel, Outlook and Internet use.
- Highly organized, with strong time management skills.
- Strong interpersonal and problem-solving skills.
- Reliable transportation.
Hours: 37.5 hours per week
At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $70,000 - $74,000/year.
Our Commitment to Diversity and Inclusion
AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.