Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan's 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Restoration Coordinator
Responsibilities:
The Property Restoration Coordinator position is a complex and analytical customer service oriented role. The position requires the managing and scheduling of the lawn and street repairs for our customers' and local municipalities' properties that were damaged by gas and electric crews during construction. This role requires strong customer service, communication, problem solving and negotiation skills. The Coordinator must determine the safest and most cost effective way to satisfy the customer.
Job Description/Responsibilities
* Schedule and manage restoration orders and requests. Assign orders to the appropriate contractor based on capacity and order type, and monitor on-time completion rates for those orders.
* Meet with customers, municipality inspectors, and vendors at work sites to plan restoration projects. Research and resolve informal and formal complaints related to property restoration. Manage repair costs and negotiate cash settlement agreements.
* Plan restoration jobs by researching permitting needs and ensuring proper permits are secured for restoration work. Pre-notify municipalities and local government of upcoming restoration work in their areas.
* Create orders in enterprise resource planning software and create spreadsheets for tracking contractor assignments and performance reports
* Facilitate weekly meetings with all vendors/contractors to discuss schedules, capacities, and the status of work assigned. Addressing any customer/municipality complaints, safety issues and contractor performance/expectations
* Manage property restoration contractor purchase orders and requisitions, and review invoices for accuracy. Work with contractors to resolve invoice discrepancies. Approve or deny requests for the added scope of work.
* Investigate restoration claims made by the customer/municipality of lawn, walkway, and road damages done by the company and contractor crews. Research orders and gather information from the customer/municipality and the field in order to approve or deny the claim.
* Other non-essential duties as assigned or that may be necessary
Working with iMPact
Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.
Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.
To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!