Property Manager

Our client is seeking a Property Manager to join the team! The Property Manager is responsible for the overall operation, performance, and compliance of assigned residential properties. This role oversees leasing activities, resident relations, and property maintenance to ensure high occupancy levels, resident satisfaction, and adherence to company policies and regulatory requirements.

Competitive hourly pay + performance bonuses are available, as well as an opportunity for growth within a rapidly expanding company.

Essential responsibilities include:

1. Serve as the primary daily point of contact between Vicintas, institutional clients, residents, tenants, prospects, and business services teams, ensuring prompt and professional communication via phone, text, and email.
2. Generate, track, and follow up on leasing leads and inquiries; conduct tours, manage occupancy progress, negotiate renewals and rental pricing, and oversee leasing activity across the portfolio, including PHA tenants.
3. Screen applicants, process and verify rental applications and supporting documentation, and prepare and maintain accurate lease agreements, compliance records, communication logs, and client files in AppFolio and company systems.
4. Coordinate move-ins, move-outs, unit inspections, and apartment turnovers in collaboration with maintenance teams to ensure units are ready for occupancy.
5. Manage day-to-day property operations by addressing resident concerns, enforcing policies, coordinating maintenance requests, scheduling vendors, and ensuring continuity of maintenance services during staff PTO or absences.
6. Triage maintenance and service issues, coordinate general trade vendors, escalate licensed or permitted work as required, and manage urgent responses to prevent further property damage while obtaining repair authorizations within budget thresholds.
7. Coordinate out-of-scope vendors and property services, including landscaping, pest control, snow removal, inspections, certifications, and rental license renewals, while ensuring compliance with HUD, PHA, and local regulatory requirements.
8. Oversee participation in PHA voucher programs and maintain ongoing coordination with housing authorities for current and future properties.
9. Manage financial operations including rent collection, delinquency follow-up, receivables, tenant charges, expense tracking, forecasting, and annual operating budgets; identify and escalate variances requiring owner approval.
10. Administer delinquency procedures and tenant-related charges in accordance with company policies and local regulations.
11. Participate in regular operational meetings with institutional stakeholders and collaborate with leasing, maintenance, and operations teams to achieve organizational goals and support overall business performance.
12. Escalate emergencies appropriately and ensure all resident, tenant, and client inquiries are resolved in a timely and professional manner.

Qualified candidates will possess most of the following:

• 3–6 years of residential or mixed-use property management experience, preferably in an urban market
• Demonstrated success managing leasing activity and driving occupancy
• Strong maintenance coordination skills
• Experience managing budgets and variance reporting with institutional or corporate clients
• Polished, professional communicator comfortable in formal meetings with senior client administrators
• Highly organized with strong documentation habits (lease files, work orders, vendor records, follow-up logs)
• Tech comfortable: AppFolio, Google Workspace, CRM systems, and texting/communication platforms
• Responsive and dependable
• Ability to multitask under pressure and work independently with minimal oversight
• Philadelphia market knowledge preferred; university or institutional housing experience is a plus