Customer Relations, Customer Satisfaction, Customer Support/Service, Investment Management, Leadership, Lease Negotiation, Leasing, Maintenance Services, Procedure Implementation, Property Management, Real Estate, Rentals, Residential Real Estate, Team Lead/Manager, Up-Selling
CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, incorporating data and technology with hyperlocal customer service to all units.
We are seeking a dedicated and Property Manager to oversee the overall operational success of our residential properties, focusing on resident and customer satisfaction. The ideal candidate will manage and develop team members for personal and professional growth while demonstrating exceptional leadership skills in a challenging environment.
Responsibilities
- Own a geographic area of buildings within specific geographic area
- Conduct property showings and assist in the leasing process, including negotiating lease terms and upselling property features.
- Follow-up on maintenance / repair requests and ensure properties stays in excellent condition
- Address resident complaint phone calls and follow-up, ensuring continuing resident satisfaction
- Collect monthly rents and administer collection procedures when needed
- Perform routine drive/walk by of properties at various times throughout the day/night
- Develop positive relationships with tenants to foster community engagement and satisfaction.
- Navigate, update, and work effectively in Appfolio software environment;
- Any projects or additional duties as requested.
- Most have own reliable automobile to transport between buildings.