Description
Yardi Systems Support Specialist I
Location: Franktown, CO | Full-Time | On-Site | Non-Exempt
Join Monarch - Where Innovation Meets Opportunity!
Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Franktown, CO. If you love solving problems, streamlining systems, and making an impact across a growing organization, we want to hear from you!
What You'll Do
As a Yardi Systems Support Specialist I, you'll be the go-to for 1st level Yardi - providing support, troubleshooting, and guidance to ensure our teams can use the platform effectively and efficiently.
You'll:
Respond to support tickets and assist users with Yardi system questions and corrections
Identify issues related to user training, processes, or configuration needs
Help set up new users, permissions, and vendors in the Yardi system
Monitor and resolve Yardi system performance issues
Support multiple system integrations and vendor interfaces
Recommend training opportunities to enhance user knowledge
Collaborate with team members to streamline workflows and improve user experience
What You Should Bring
1-3 years of experience with Yardi, Rent Café, or Yardi CRM
1-3 years of relevant technical support experience in a remote or multi-site environment
Strong problem-solving, customer service, and communication skills
Ability to manage multiple priorities and deadlines
Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
Passion for helping others and improving processes
Bonus Points For but not required:
Familiarity with SQL Server (SSIS, SSRS, SSAS)
General ledger or accounting experience
Prior IT help desk experience
Why You'll Love It Here
At Monarch, we believe people make the difference. You'll join a supportive, collaborative team that values growth, innovation, and continuous learning.
Compensation, Benefits & Perks!
$26.00/hr - $31.00/hr hourly / non-exempt role
Paid Training programs
Tuition Reimbursement program
Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
8 Paid Holidays, 2 Paid ½ day Holidays, or Work Anniversary Off
3 week paid sabbatical every 5 years with Monarch or 2 weeks' pay bonus (Stay Bonus)
Under $50.00 /Month medical insurance through Blue Cross for employees
FREE basic Dental insurance for employees, buy up available
FREE basic life insurance for employees, buy up available
Vision & additional benefit plans for employees, +Spouse, +Children available.
20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria)
Opportunities for advancement within IT and corporate systems
Physical & Travel Notes
Primarily office-based role in Franktown, CO.
Must have reliable transportation and be able to travel occasionally as needed
About Monarch
Monarch is a recognized leader in multifamily housing, built on a foundation of innovation, teamwork, and excellence. We are the 8th largest multifamily owner in the country who self manages, no 3rd party contracts here!
We believe in empowering our employees to grow their careers and make an impact every day.
Ready to build your career with a company that values technology and people?
Apply today and become part of something bigger at Monarch!
Monarch Investment and Management Group strives to be the best multi-family company in the industry. We achieve our goal by hiring dedicated team members, well-suited for their individual positions, who take pride in their work and in their co-workers.
MIMG self-manages by providing in-house maintenance, accounting, marketing, and legal services. We work daily to maintain and improve the rental experience in a cost effective manner. Our integrity in achieving the best value for our residents’ money, also adds value to our investment and superior returns to our investors.
We wish to acknowledge our entire staff. The way team members perform their duties reflects on themselves and the company as a whole.