Property Management, Property Rentals, Real Estate, Rentals
⢠Answer inbound calls during business hours
⢠Fully resolve caller needs at the point of contact â not just message-taking
⢠Use Rent Manager software to look up tenant, property, and account information as needed
⢠Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
⢠Handle maintenance requests:
⢠Primary path: guide tenants to log the request themselves in Rent Manager
⢠Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
⢠Coordinate maintenance dispatch: --Identify which property manager/technician is available and when
⢠Contact the appropriate tech to go out to the property
⢠If no tech is reachable, escalate to the Property Manager directly
⢠Know when and how to escalate issues to the Managing Member, when needed