Are you someone who genuinely enjoys connecting with people and making their day a little brighter? At Allstate - JMA Insurance, we're looking for a welcoming and dedicated Property & Casualty Customer Service Representative to join our vibrant team right here in Norwood, New Jersey. We believe in building strong relationships within our community, and that starts with our incredible staff and the exceptional service we provide to our policyholders. As a key member of our office, you'll be the friendly voice and helpful hand that our clients rely on. You'll have the chance to not only assist them with their insurance needs but also to learn and grow within a supportive environment. We're a local agency with the backing of a national brand, offering you the best of both worlds. If you're ready to be a part of a team that values service, professionalism, and positive connections, we can't wait to welcome you aboard!
Salary Range: $40000.00 - $80000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Weekly Lunches
Work equipment provided
License reimbursement
Team Building Events
Family Friendly
Tuition Reimbursement
Mon-Fri Schedule
Responsibilities
Greet customers warmly and assist them with their inquiries in person, over the phone, and via email.
Process policy changes, endorsements, and renewals accurately and efficiently.
Provide clear explanations of policy coverage, benefits, and billing information.
Handle customer complaints and concerns with empathy and professionalism, seeking resolutions.
Assist with claims processing, gathering necessary information and guiding customers through the initial steps.
Maintain accurate and up-to-date customer records in the agency's management system.
Collaborate with agents to ensure a seamless customer experience.
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Prior experience in customer service, preferably within the insurance industry.
Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
Proficiency in using computer systems and customer relationship management (CRM) software.
Ability to multitask and manage time effectively in a busy office setting.
A genuine desire to help people and solve problems.
Property & Casualty Licensed preferred.
Who We Are
The Allstate Corporation is the nation's largest publicly held personal lines insurer. A Fortune 100 company, with $131 billion in total assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the ";You're In Good Hands With Allstate®"; slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.
Our People
The Allstate Corporation encompasses more than 70,000 professionals. Of our employees, 33 percent are minorities; 58 percent are women.
Our Customers
Allstate helps individuals in approximately 16 million households protect what they have today and better prepare for tomorrow, and is committed to serving customers how, when and where they choose to be served.
Corporate Governance
Allstate has always had an exemplary governance program. Our commitment to strong principles and the highest ethical standards is critical to our goal of driving sustained shareholder value.
Diversity
As a company with a diverse population of employees, agents and customers, Allstate embraces diversity in everything we do - not only the customers we serve and the communities in which we invest, but also the people we hire and the businesses we use as suppliers. It's a testament to the company's corporate citizenship and a sound business strategy.
Culture
Our high performance work environment encourages individual accountability, innovative thinking and continuous learning and improvement. Our work environment is fast-paced, challenging, and collaborative. It's our goal to provide challenging work that is interesting and meaningful and to reward employees' efforts based on a pay for performance approach. Allstate offers a comprehensive total compensation package.
Our Network
Allstate has more than 12,500 local agency owners in the United States. Customers can access Allstate products and services such as auto insurance and homeowners insurance through Allstate agencies, or in select states at allstate.com and 1-800 Allstate®. Encompass® Insurance brand property and casualty products are sold exclusively through independent agents. The Allstate Financial Group provides life insurance, supplemental accident and health insurance, annuity, banking and retirement products designed for individual, institutional and worksite customers that are distributed through Allstate agencies, independent agencies, financial institutions and broker-dealers.
Our Economic Impact
In 2010, Allstate reported $19 billion in total property-liability insurance claims and claims expense. The Allstate Foundation donated $17.8 million to support social impact programming, with emphasis on teen safe driving and economic empowerment of domestic violence survivors. Allstate currently holds $16 billion in municipal bonds.
Learn more about careers at Allstate. Visit allstate.com/careers/life-at-allstate.aspx