PROMISE JOBS Advisor

PROMISE JOBS Advisor

Salary

$49,400.00 - $72,612.80 Annually

Location

Sioux City - 51101 - Woodbury County, IA

Job Type

Full-time

Job Number

26-03274

Agency

309 Iowa Workforce Development

Opening Date

06/03/2026

Closing Date

6/14/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Rebecca Mendez (rebecca.mendez@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Position will be office based in the Sioux City IowaWORKS American Job Center.

Do you want to make a difference in your career as a Workforce Advisor by PROMoting Independence and Self-Sufficiency through Employment, Job Opportunities, and Basic Skills (PROMISE JOBS)? PROMISE JOBS is Iowa's Temporary Assistance for Needy Families Employment & Training program designed to assist cash assistance recipients with becoming self-sufficient through participation in work ready activities.

Iowa Workforce Development is seeking applicants for a PROMISE JOBS Workforce Advisor.

Position Description:

As a valued member of our IowaWORKS team, you will help customers develop an individualized plan outlining activities to reach their goals and reduce their dependence on welfare support systems.

You will provide directed, supported pre-employment, and employment activities, including:

• Building supportive and trusting and supportive relationships with customers.
• Coaching and modeling with customers.
• Motivational interviewing.
• Connections to IowaWORKS partners and community resources.
• Accountability towards goal attainment.

The successful candidate in this role will collaborate with PROMISE JOBS customers to develop Family Investment Agreements (FIA) highlighting strengths and addressing challenges. You will use assessment tools to help determine suitable educational, training, and employment plans. FIA activities may include:

• Job readiness workshops.
• Group and individual job search.
• Work experience.
• Unpaid Community Services.
• HiSet study or high school completion.
• Education assessment/post-secondary education.
• Family Development and Self-Sufficiency programs.
• Monitored employment.

PROMISE JOBS Advisors

Case Management:

Maintain and manage PROMISE JOBS case records by documenting case actions, referrals, services and participation hours. Remain in regular contact with PROMISE JOBS customers to answer questions and support goal attainment. Ensure FIAs are carried out by scheduling customers for activities and monitoring attendance and participation. Coordinating and communicating with the Department of Health and Human Services referring agency and any other involved partners. Authorize transportation and childcare allowances and initiate overpayment recovery when appropriate. Assist work ready customers with completing Family Self-Sufficiency Grant (FSSG) applications for additional funds to alleviate obstacles to obtaining and maintaining employment. Review cases for sanction when customers do not follow through with their chosen steps toward self-sufficiency. Represent the department in all appeals related to caseloads.

What you bring to us:

• Excellent customer service skills, including demonstrated communication skills, written and verbal.
• Demonstrate professionalism, develop and maintain positive working relationships with team members, customers, employers, and community organizations.
• Interact effectively with a wide variety of individuals from different ethnic, economic, cultural, or educational backgrounds.
• Ability to build relationships with customers using a coaching, goal-oriented, and person-centered approach.
• Organize, plan, and prioritize workflow to meet deadlines for multiple tasks and reports.
• Strong presentation skills to customer groups, to provide information on IowaWORKS programs and services.
• Remain flexible to changing customer, team and agency needs and policies.

About Us:

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits:

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday - Friday 8:00am-4:30pm.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

We encourage all applicants to include a cover letter and resume with their application.

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field.

2) Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.

3) A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

• Yes
• No

04

How many years of full-time work experience do you have in the following: Career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.?

• Four or more years of the required experience
• Three to less than four years of the required experience
• Two to less than three years of the required experience
• One to less than two years of the required experience
• Less than one year of the required experience
• No experience in the required areas

05

Do you have a total of four years of post-high school education in any field and/or full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement? 30 semester hours of post high school education in any field equals one year of full-time experience.

• Yes
• No

06

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

• Not applicable
• Six months or less
• Six months to less than 12 months
• 12 months or more

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/