Project Manager - Talkdesk CCaaS

TEKsystems

Kansas City, MO(remote)

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JOB DETAILS

SALARY

$40–$55 Per Hour

SKILLS

Artificial Intelligence (AI), Budget Management, Budgeting, Business Operations, Business Services, Business Transformation, Calendar Management, Call Center Operations, Call Center Telephony, Call Centers, Candidate Screening, Cisco Network Systems, Cloud Computing, Communication Skills, Communication Systems, Consulting, Critical Care, Cross-Functional, Customer Experience, Customer Support/Service, Data Migration, Delivery Management, Documentation, Employee Assistance Plan, Fortune 500 Customers, Genetics, Healthcare, Healthcare Providers, Hospital, Hospital Systems, Large-Scale Systems, Leadership, Microsoft Product Family, Multiplatform/Cross-Platform, Network Operations Center, Organizational Development/Management, PBX (Private Branch eXchange), Process Improvement, Project Execution, Project Management Professional (PMP), Project Planning, Project Schedule, Project Tracking, Project/Program Management, Risk Analysis, Risk Management, Telephony, Time Management, Transformational Communications, Unified Communications, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), VoIP (Voice over IP), Voice Applications, Willing to Travel

LOCATION

Kansas City, MO

POSTED

1 day ago

Project Manager - Talkdesk CCaaS *Location:* Remote (Kansas City area strongly preferred)
*Contract:* Contract Position
*Travel:* Occasional travel to the Kansas City area may be required for project meetings and key milestones.
*About the Opportunity*
Our client is a healthcare technology consulting and managed services organization supporting a major healthcare system through a large-scale communications modernization initiative. They are seeking an experienced Project Manager with strong Talkdesk experience to lead critical project workstreams focused on enterprise telephony and contact center transformation.
This role will support a major migration effort involving the transition of multiple legacy telephony platforms, including PBX, Cisco, and other voice systems, to Microsoft Teams Voice and modern cloud-based contact center solutions. The selected candidate will serve as a key leader responsible for coordinating stakeholders, managing project delivery, and ensuring successful execution across multiple teams.
Candidates with previous healthcare experience are highly preferred, as this position supports a large healthcare environment where communications systems play a critical role in patient access, operations, and customer experience.
*Must-Have Requirements*

* Talkdesk implementation experience required
* Experience leading large-scale telecom or telephony migration projects
* Strong Microsoft Teams Voice experience
* Experience with VoIP technologies and enterprise telephony environments
* 3+ years of Project Management experience
* 3+ years of Consulting experience
* Experience managing project budgets, timelines, risks, and executive stakeholders
* Excellent communication and stakeholder management skills
* Experience coordinating cross-functional technical and business teams
*Strongly Preferred*

* Previous employment with a healthcare provider, hospital system, healthcare consulting firm, healthcare MSP, or healthcare technology organization
* Experience supporting healthcare contact center or patient access initiatives
* Experience working within healthcare or hospital environments
* Experience migrating PBX, Cisco, Mitel, or other legacy voice platforms
* Unified Communications experience
* Cisco VoIP experience
* PMP Certification
* Experience supporting enterprise infrastructure or data center migration efforts
*Responsibilities*
Lead a critical workstream within a large-scale healthcare communications transformation program. Own project planning, scheduling, budgeting, risk management, stakeholder communication, status reporting, and overall project execution.
Partner with technical teams, business stakeholders, vendors, and leadership to support the migration of legacy telephony environments to Microsoft Teams Voice and Talkdesk. Ensure project milestones are achieved on schedule while maintaining alignment with business objectives and operational requirements.
Facilitate project meetings, manage dependencies, remove roadblocks, coordinate resources, and provide regular executive-level updates. Maintain project documentation, track deliverables, and proactively identify risks that could impact timelines, budgets, or project outcomes.
This is an excellent opportunity to join a highly visible healthcare technology initiative and play a key role in modernizing enterprise communications and contact center operations. While the position is remote, candidates located in or near the Kansas City market are strongly preferred due to periodic onsite collaboration and stakeholder engagement requirements.
*Job Type & Location*This is a Contract position based out of Kansas City, MO.
*Pay and Benefits*The pay range for this position is $40.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

TEKsystems

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.teksystems.com/en/

Project Manager - Talkdesk CCaaS

TEKsystems

Kansas City, MO(remote)

About the Company

TEKsystems

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