PROJECT MANAGER

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and the community. We demonstrate empathy among each other and with those we serve and transparency in our decision-making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Project Manager serves as the organizer, facilitator, planner, problem solver, and resource manager for small to major projects. This position is responsible for managing all aspects of a project; ensuring that the appropriate phases are defined, and interdepartmental deliverables are coordinated. This position ensures key stakeholders are involved and develops recommendations based on collective input, observations, and analysis.

Organizational Structure/Reporting Relationships: This position reports directly to the Process Improvement Director and is a member of the Informatics Team.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solution-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Job Responsibilities:

• Develop and maintain project documentation, charters, work plans, and deliverables utilizing standard project management methodology and tools

• Identify the project scope, goals, and critical success factors in consultation with business partners (executive leadership, subject matter experts, stakeholders, and end-users) within the department

• Plan, schedule, and monitor project timelines and milestones using appropriate tools

• Communicate project milestones and deliverables with executive sponsors, appropriate team members, and stakeholders

• Escalate issues and barriers to management to address problems with viable solutions

• Provide operational assistance and/or leadership for project work

• Provide consultation regarding project issues and difficulties

• Provide consultation regarding change management strategies to promote end user adoption and project success

• Promote effective team collaboration among team, sponsors, stakeholders, and end-users to meet project goals and objectives

• Evaluate project plans and implementation activities for potential problems (critique next steps, challenge stakeholders to examine alternatives)

• Recommend internal solutions (sourced and vetted from within the organization) to address issues, as appropriate

• Coordinate with the Process Improvement Director and Executive Leadership Team to identify priorities, appropriate approvals, and organizational alignment

• Actively participate in internal steering committees and quality improvement teams, and proactively work with members to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal/state/local laws and regulations, and accreditation standards

• At all times, demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients/patients, and the community

• Specific project management accountabilities include:

• Foster communication and cooperation between all people involved in the project

• Keep projects on schedule

• Organize and facilitate the tasks of the assigned project

• Execute tasks in support of project work for the departmental teams

• Present project status and results to department and division leaders

• Problem solve for issues that may interfere with project objectives

• Develop recommendations and implementation plans, seeking approval from sponsors and business partners as needed to keep projects moving forward

• Perform other duties, special projects, or work, as assigned

Required:

• Bachelor's degree in Project Management, Public Health, Public Administration, Business Management, or related field
• PMP certification can be substituted for a degree
• 3 to 5 years of experience directly related to project management

Preferred:

• Project Management Professional Certification, or equivalent experience
• Health care experience, especially in Indigenous or underserved communities
• Experience with projects related to Epic EHR and other healthcare technology

Work Environment:

• The Project Manager works in a collaborative work/office environment.
• Work hours are 4x10-hour shifts per week. Clinic hours are 7-6, Monday-Friday. Duties may involve long hours performing sedentary work at a computer terminal.