Project Manager - Salesforce Service Cloud

Major Responsibilities:<\/b>
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• Managing Salesforce implementation and supporting Salesforce Service Cloud execution
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• Manage new and existing clients in the implementation of Salesforce and Service Cloud platform and serves as the technical solution strategist or business analyst.
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• Evaluates client needs, develops configurations that support business processes and client technical environments.
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• Leads discovery, service or solution design sessions and develops key artifacts including, but not limited to process diagrams and concepts of operation.
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• The Solutions Implementation Consultant provides software training during and after the implementation process to achieve desired high -quality client service results.
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• Will collaborate with the Customer Success, Sales and IT Teams to ensure alignment of business priorities and inform various stakeholders about any problems with the current technical solutions being implemented.
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• Focuses on details and aesthetics to support the customer value proposition (CVP), and maintains a strong, visible corporate presence at business and community events to promote the company’s CVP.
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• Working with remote teams based in India or other countries is a plus.
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  Requirements<\/h3>

  Minimum Experience and Training Requirement:<\/b>
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  • Bachelor's degree in accounting, finance, or IT related discipline along with 10+ years of experience in Salesforce consulting, or Salesforce implementation.
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  • 4+ years of work experience in implementing or supporting Service Cloud and Salesforce Field Services software is required.
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  • 2+ years directing program activities to meet client and work objectives and have served clients (vendor side) to coordinate activities, negotiate tasks, and solve problems.
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  • Excellent organizational, written and oral communication skills required.
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  • Using Windows -based applications, including Outlook, Internet Explorer, Word, Excel, Access, IM, and social media platforms. Salesforce and Service Cloud certifications are a plus.
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  • Work experience with remote teams based in India or other countries is a plus.
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  • Self -motivated, adaptable, learning agile, and a problem solver.
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  • Ability to work on diverse, cross -cultural teams.
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  • Working well under pressure and meeting tight deadlines
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