Project Manager

Financial & Operational Management

• Manage project budgets and forecast projections
• Track project resource utilization, hours, and expenses with accuracy and timeliness
• Monitor accounts receivable and partner with clients to resolve outstanding invoices
• Identify scope changes and manage change requests appropriately
• Ensure project milestones are aligned for billing once deliverables are completed

Client Engagement & Communication

• Serve as the primary point of contact for clients throughout the project lifecycle
• Establish and manage clear client expectations
• Communicate project updates, risks, and decisions effectively to stakeholders at all levels
• Deliver professional, well-structured presentations and status updates
• Address and escalate issues proactively to drive resolution
• Build strong, long-term client relationships and identify opportunities to enhance customer satisfaction

Cross-Functional Collaboration

• Collaborate with internal teams including Professional Services, Development, QA, Customer Care, Hosting, Sales, and Executive Leadership
• Ensure alignment across teams to support project success
• Effectively leverage team member strengths and contributions
• Foster a collaborative, accountable, and high-performing project team environment

Required Qualifications

• Bachelor’s degree from an accredited college or university
• 3–5 years of project management experience in software implementation
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Proven ability to manage client relationships and stakeholder expectations
• Strong attention to detail and problem-solving capabilities

Work Environment & Expectations

• Ability to work in a fast-paced, high-performing, deadline-driven environment
• Comfortable navigating multiple projects and changing priorities simultaneously
• Ability to travel, if applicable, as needed (10%)

What Success Looks Like in This Role

• Projects delivered on time, within scope, and within budget
• Strong client satisfaction and long-term relationship growth
• Effective risk management and proactive issue resolution
• Accurate financial tracking and forecasting
• Clear, consistent communication across all stakeholders