- ServiceNow experience (incident, change, demand).
- Mandatory Agile/Jira experience; managing boards, sprints, Kanban.
- Jira project management; sprint planning, backlog management.
- Microsoft Project and/or Smartsheet experience.
- Weekly SDLC tracking across instrument environments.
- SDLC/GxP experience: validation, test traceability, release/change control.
- Laboratory experience; ability to communicate with scientists and IT.
- Robotics experience preferred.
- Strong stakeholder communication and meeting facilitation.
- Selfmotivated; able to work independently and in teams.
- Additional: scientific computing/lab IT experience; QA/CSV alignment; ServiceNow coordination; strong documentation and communication.