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Project Manager-IT

Artech LLC

Carrollton / /Andover / Franklin / Westmont / Morrisville, MA

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JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Calendar Management, Communication Skills, Cross-Functional, Customer Support/Service, Delivery Management, Establish Priorities, Genesys Solutions, Interpersonal Skills, Management of Information Systems/Technology (MIS), Order Management, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Purchasing/Procurement, Salesforce.com, Service Delivery, Tableau, Writing Skills
LOCATION
Carrollton / /Andover / Franklin / Westmont / Morrisville, MA
POSTED
30 days ago
Job Title: Service Delivery Manager
Locations: Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA
Duration: 6 Months Contract
Schedule: Hybrid (3 days onsite / 2 days remote)
Rate Range: $35 to $40 per hour on W2
 
Job Description:
  • Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position.
The primary areas of focus for this position are:
  • Customer Service Request Intake
  • Planning and preparation for core service execution teams
  • Ownership of all coordination for core service delivery
  • Work Order Creation and lifecycle management
  • Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
  • Direct support from our customers
  • Operational excellence and world class service delivery
 
Responsibilities:
  • Service Delivery Planning for all core service types
  • Service Agreements
  • Reactive work orders
  • Quoted Service
  • Relationship Development with execution/action teams
  • Coordination of internal and external teams and subcontractors in a rapid response business environment
  • Networking internally and externally
 
Must Have:
  • Familiarity and a general understanding of the systems we support and the components within
  • Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
  • Exceptional communication skills - verbal and written
  • Commitment to excellent customer service
  • Best in class organizational skills
  • Ability to manage and prioritize multiple responsibilities simultaneously
  • Shape Expectations & Outcomes
  • Complete and accurate Customer Service Request Intake
  • Response time
  • Accuracy of work order creation
  • Prioritization Material Ordering
  • Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling
 
Software/Skills:
  • Strong Experience with Client Office
  • Virtual (PC Based) Call Systems (Genesys system preferred)
  • Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
  • Tableau (user level)
  • Client Dynamics (Preferred)

About the Company

A

Artech LLC