Job Summary:
The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that's able to operate in a fast-paced, high volume work environment.
Job Requirements:
Ability to multi-task in fast paced environment. This includes goal setting, production, reporting, budgeting, efficiently solving issues with DirecTV and DirecTV customers, technician scheduling and morale
Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude.
Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc.
Oversee business financials and provide reporting to management
Provide customer follow-up for: general inquiries, feedback on ongoing and completed projects as required
Update customers with regular status updates and scope of work changes
Complete regular follow up with local management and field technicians and provide frequent status updates to senior management
Work with customers and senior management to help define a scope of work for larger projects and rollouts
Other duties as assigned