Selling Tools & Program Development
Develop, modernize, and deliver selling tools, playbooks, and resources that support conversion and service execution
Create clear guidance and materials for key brand moments (launches, peak seasons, events)
Build and enhance clienteling and outreach tools to support customer engagement and repeat business
Customer Experience & Clienteling Execution
Support rollout and execution of customer experience and clienteling programs in stores
Develop outreach frameworks and engagement tools that enable consistent client interactions
Gather field feedback and customer insights, and continuously refine and modernize tools to improve usability and execution
Operational Execution & Field Enablement
Convert business priorities into simple, streamlined tools, processes, and routines for stores
Ensure all materials are clear, modern, and easy to implement
Partner with field teams to support adoption and consistent execution
Performance Tracking & Insights
Track usage and effectiveness of selling tools, clienteling platforms, and outreach efforts
Monitor key metrics such as conversion, engagement, and repeat business
Share insights to improve tools, execution, and ongoing enhancements
Cross-Functional Partnership
Work with Merchandising, Marketing, Loyalty, Product Operations, and Field teams
Ensure tools and programs align with broader business needs
Support testing, innovation, and rollout of new and enhanced tools
Key Metrics
Sales & conversion
Clienteling usage & engagement
Outreach effectiveness
Customer repeat behavior
Execution consistency
Exposure to learning and development with an ability to support creating clear, effective content
Skilled in PowerPoint, Canva, Articulate, and similar tools to produce polished, on-brand materials
Proficient in Microsoft tools (Outlook, Teams, Word, Excel, SharePoint, OneDrive) to manage workflow, communication, and organization
Travel up to 50%