Project Director - Employee Assistance Program (Federal Agency)

About the Role

CLFC Healthcare & Communications is seeking an experienced Project Director to manage the operations and administration of an Employee Assistance Program (EAP) serving approximately 2,800 employees across a federal agency headquartered in Rockville, MD. The Project Director is responsible for program administration, contract compliance, vendor coordination, reporting, and service delivery logistics across multiple locations nationwide including regional offices in King of Prussia PA, Atlanta GA, Lisle IL, Arlington TX, and Chattanooga TN.

Key Responsibilities

• Manage day-to-day EAP program operations including service delivery, scheduling, and resource allocation
• Serve as primary point of contact with the federal Contracting Officer Representative (COR)
• Develop and maintain program policies, procedures, and quality assurance protocols
• Coordinate with call center operations for 24/7 EAP access
• Manage counselor network credentialing, onboarding, and performance monitoring
• Prepare and deliver monthly, quarterly, and annual program reports
• Oversee budget management and contract financial performance
• Coordinate multi-site service delivery across headquarters and regional offices
• Lead wellness programming and organizational health initiatives

Required Qualifications

• Master's degree in Healthcare Administration, Public Health, Business Administration, Social Work, or related field
• Minimum 10 years of experience in healthcare administration or program management
• Minimum 5 years managing multi-state behavioral health or EAP programs
• Demonstrated experience with federal contract administration and compliance
• Strong analytical and reporting capabilities
• Ability to obtain and maintain federal security clearance

Preferred Qualifications

• Certified Employee Assistance Professional (CEAP) certification
• Project Management Professional (PMP) certification
• Prior experience with federal EAP contracts
• Experience with utilization review and outcomes measurement
• Familiarity with DOT 49 CFR Part 40 requirements

Compensation and Benefits

• Competitive salary: $120,000 - $155,000 annually
• Comprehensive health, dental, and vision insurance
• Paid time off and holiday pay
• Professional development and continuing education support
• Federal healthcare experience enhances career trajectory

About CLFC Healthcare & Communications

CLFC Healthcare & Communications provides healthcare staffing and language access services to federal, state, and local government agencies nationwide. With 500+ healthcare professionals and 200+ interpreters, CLFC delivers reliable workforce solutions across the country. CLFC is a Small Business and Self-Certified Small Disadvantaged Business. Equal Opportunity Employer.