Project Coordinator

Job Title: Project Coordinator/Specialist-III
Job Location - San Francisco, CA 
Duration - 03 Months

About the Team

The Platform Innovation team leads the strategy, launch, and scaling of the client's nascent bets for its white-label restaurants business.

About the Role

The client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

Responsibilities

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of client software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Be able to achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years of work experience in restaurant/bar management, customer support, or hospitality.
• Able to complete tasks accurately, effectively, and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• Proactive by nature and most engaged when you are operating at the lowest level of detail.
• Spanish fluency is a plus.

Important Note

• 5 years in bar or restaurant management.
• Hands-on, hospitality background.
• Restaurant opening experience.
• High-end bartending experience as key positive indicators.