Project Coordinator

1. Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for).

This role supports Demand Side Management (DSM) under the Energy Efficiency and Demand Response umbrella. The Project Coordinator works across both teams, with responsibilities shifting based on seasonality and program volume.

Primary focus areas include:

Residential Saver Switch

AC Rewards (smart thermostat program)

Support for limited commercial Saver Switch work

Additional exposure to EV rebates, energy efficiency rebates, pilot programs, and Windsource enrollments during lower-volume periods

The work is high volume, operational rebate processing and program administration. Accuracy is critical because rebates and incentives are regulated by the PUC.

2. What does a typical day look like?

Processing high volume rebate and work orders (tens of thousands annually)

Working from shared Salesforce queues, oldest to newest

Validating customer eligibility, equipment qualification, and incentive amounts

Coordinating indirectly with Hunt Electric (third party vendor) via Salesforce, email, or chat

Reviewing applications submitted digitally, via PDF, and by physical mail

Using Salesforce dashboards to monitor progress and quotas

Collaborating daily with team members via chat

Supporting both residential and (as needed) commercial rebate workflows

6. Describe work environment / team culture (supportive/collaborative, teamwork or individual contributor)?

Highly collaborative, but operationally heads down

Individual accountability with shared performance metrics

Strong emphasis on accuracy, volume, and quotas

Remote team that values self motivation, transparency, and trust

Culture rewards people who exceed goals and contribute process improvements

7. Can you elaborate on any potential risks or safety considerations associated with this role, particularly if the responsibilities extend beyond a standard desk or office environment? Office Environment

9. What are the work hours/shift (standard, evening, full time/part time, OT required, on-call for 24/7 operation)? 40 hours Standard work hours between 6:00 AM – 6:00 PM

During training (first 4–6 months), the resource follows the trainer's schedule

Full time role

1. What are the top 3-5 skills and qualifications (technology/application/software, etc.) required?

1–3 years of experience in:

High volume, shared queue environments

Operational processing or program administration

Strong attention to detail and accuracy

Analytical and validation skills

Prior data entry / operations experience (modern systems, not manual entry)

Experience working in a large corporate or cross functional environment

Utility or rebate experience preferred

2. What non-technical skills are necessary (i.e., such as communication, problem solving, team player)?

Self driven and highly motivated

Strong work ethic (important for remote work)

Engagement and ambition

Team oriented mindset

Ability to prioritize and meet deadlines

3. Ideal candidate background and how many years required?

1–3 years of experience

Early career professionals looking to grow within energy or utilities

Interest in energy efficiency, sustainability, or utility programs

4. Are there any specific companies you like to see on a candidate's resume?

N/A

5. Are there any certifications that the candidate must possess?

N/A

6. Are there any preferred or "nice to have" skills?

Salesforce experience

Excel proficiency

Familiarity with PDFs, scanning, and document conversion

Exposure to rebate, utility, or regulated program environments

Process improvement mindset

1. What is the location of the contract assignment (Full time onsite, hybrid – percent of time on site/home or, are you open to fully remote)? If the resource is expected to be onsite, can you confirm if the resource can park on Xcel property/in the ramp?

Primarily remote

In office one day per week (Monday OR Friday)

Office location: 401 Nicollet Mall, Minneapolis

Gathers, analyzes, translates and delivers information in clear, concise and meaningful formats based on specific project and/or program requirements and according to established project management standards. Provides the project manager support and assistance in scheduling, documentation, communication and cost management. Updates the project plan. Assists in information collection and validations. Provides input to project research information. Facilitates collaborative documents and data stores. Helps prepare status reports and presentations. May coordinate the activities of a project sub team and/or project activities to the extent those efforts might affect completion of assigned tasks. Excellent oral and written communication skills are required. Must have strong knowledge of MS Office.