Project Coordinator - Maumee, OH

Job Summary:

We are seeking a motivated and customer-focused Project Coordinator to play a key role in converting inbound leads into actionable service opportunities. This position is essential to securing new business, coordinating schedules, and supporting field operations by managing complex customer interactions with professionalism and efficiency. Project Coordinators support over 90% of customer inquiries as well as work closely with field and sales teams to fulfill customer requests and organize complex schedules for project managers across the U.S. Success in this role requires exceptional communication skills, strong organizational abilities, and a consultative approach to customer engagement. By delivering seamless and responsive customer experience, Project Coordinators directly contributes to client satisfaction and the continued growth of GPRS.

This role is a combination of project scheduling, sales, customer service, and logistics coordination.

Job Goals:

Deliver an Outstanding Client Experience

Engage and convert inbound leads through responsive, consultative service. Ensure every customer interaction is professional, personalized, and focused on driving value.

Sales-Driven Scheduling & Coordination

Schedule and assign field Project Managers. Align pricing and coordination with customer expectations to support successful sales outcomes and efficient project delivery.

Stakeholder Communication & Collaboration

Serve as the key liaison between field, sales, customer, and corporate teams. Keep all parties informed and aligned to ensure smooth execution and exceptional service.

Consultative Project Support

Recommend tailored solutions based on customer needs. Leverage internal expertise to identify opportunities that enhance satisfaction and drive business growth.

Emotional Intelligence & Team Collaboration

Build strong relationships through empathy and professionalism. Navigate complex conversations with confidence, balancing customer needs with operational capabilities.

Job Responsibilities:

• Respond promptly and professionally to incoming leads via phone, email, or web inquiries.
• Engage with potential clients to understand their needs, project requirements, and timelines.
• Provide tailored solutions and project proposals to secure new business and foster long-term client relationships.
• Collaborate with Project Coordinators to oversee the daily scheduling and optimization of a field project management team throughout the U.S.
• Ensure projects are accurately priced, efficiently assigned, and deadlines are met.
• Coordinate internal resources and external vendors to ensure timely completion of tasks.
• Facilitate seamless communication and alignment between field, sales, customer, and corporate teams.
• Organize and lead field schedule coordination while providing regular updates to all stakeholders, as needed.
• Maintain accurate and up-to-date project documentation, including plans, contracts, schedules, and communications.
• Demonstrate high emotional intelligence in interactions, building positive relationships with customers and team members.

Compensation:

Target Annual Earnings: $47,840 - $52,840

Guaranteed Base Pay: $23.00 per hour ($47,840 annualized)

Performance bonus is determined by achievement across four key performance metrics, with payouts available at three distinct performance tiers.

This is a full time onsite position located at our Corporate HQ in Maumee, OH.

• Minimum 2+ years of experience in inbound/outbound sales, sales operations, customer service, or related field.
• Proficiency in Microsoft Office and Teams
• CRM experience preferred or demonstrated lead management skills using in-house systems or other technology solutions.
• Demonstrated proficiency in using ERP systems with the ability to maintain accurate data and support operational processes.
• Skilled at building real connections with potential customers, turning interest into action through thoughtful conversations, timely follow-ups, and a knack for guiding decisions with subtle influence
• Experience in logistical coordination and scheduling, overseeing the daily optimization of field crews and a dispersed workforce.
• Strong communication skills to act as a liaison between various teams, ensuring seamless communication and alignment.
• Ability to provide tailored solutions based on customer needs, leveraging internal knowledge and training.
• Demonstrated high emotional intelligence in interactions, building and maintaining positive relationships with customers and team members.
• Proactive in identifying potential challenges or risks and proposing effective solutions.
• Experience in maintaining accurate and up-to-date project documentation, including plans, contracts, schedules, and communications, with the ability to read and understand project plans and plan rooms.
• Commitment to handling each customer interaction with professionalism and care, ensuring high levels of customer satisfaction.

We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is an Equal Opportunity employer

About GPRS

GPRS is the nation's largest company dedicated to Intelligently Visualizing the Built World. Since 2001, we've grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects.

We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond.

Our Purpose

To provide possibility for our team members and customers by intelligently visualizing the built world.

GPRS Core Values:

• Integrity
• Teamwork
• Mutual Respect
• Growth Mindedness
• Safety