Best Practices, Case Management, Communication Skills, Community Health, Community Support, Community and Social Services, Continuous Improvement, Delivery Management, Documentation, Hardware Virtualization, Health Education, Healthcare, Healthcare Providers, Hematology, Licensed Clinical Social Worker (LCSW), Licensed Practical Nurse/Licensed Vocational Nurse, Medicaid, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Network Support, Nursing, Organizational Skills, Payment Processing, Process Improvement, Program Evaluation, Project/Program Coordination, Public Health, Record Keeping, Registered Nurse (RN), Regulatory Compliance, Reporting Skills, Service Delivery, Social Work, Time Management, Training Program Development, Training/Teaching, Willing to Travel
Job Title: Outreach Specialist Access Barriers and NEMT Oversight
Location: Rhode Island (Some travel required; Hybrid)
Job Type: Part-Time
Reports To: Project Director
Position Summary
We are seeking a dedicated and proactive Outreach Specialist to join our team and play a critical role in improving access to care for beneficiaries. The Outreach Specialist will provide oversight of access barriers and liaison for Non-Emergency Medical Transportation (NEMT) services. This role involves supporting Community-Based Organizations (CBOs) by developing and delivering training programs on access barriers, NEMT processes, and best practices for screening, referrals, and beneficiary education.
The Outreach Specialist will also supervise the delivery of case management and care coordination services by CBOs and ensure accurate and timely payment for services rendered. This individual will act as a leader within the program, capable of working both collaboratively and independently, who thinks strategically and creatively to identify solutions, improve processes, and address challenges as they arise. The ideal candidate takes initiative, anticipates needs, and drives work forward without requiring close attention.
This is a dynamic and impactful position for a compassionate, organized, and experienced professional who is committed to improving health outcomes and thrives in a fast-paced, mission driven environment.
Key Responsibilities
- Provide strategic oversight of access barriers and NEMT services.
- Develop and deliver training for CBOs on access barriers, NEMT procedures, and beneficiary engagement.
- Monitor and support CBOs in providing screening, referrals, and education to beneficiaries.
- Oversee case management and care coordination efforts to ensure high-quality service delivery.
- Lead the design, development, and continuous improvement of payment provision processes for CBOs, ensuring alignment with program goals, accuracy, compliance requirements, and operational efficiency.
- Ensure appropriate documentation and payment processing for services provided by CBOs.
- Collaborate with healthcare providers, transportation vendors, and other stakeholders to reduce treatment access barriers.
- Maintain accurate records and generate reports as needed to inform program evaluation and improvement.
- Stay informed on state and federal guidelines regarding NEMT and care coordination services.
- Other related tasks as assigned.
Candidates may meet the qualifications for this role through one or more of the following:
- Certification as a Community Health Worker (CHW) or demonstrated experience working in a Community Health Worker role.
- Bachelor's degree in a relevant field, such as public health, health education, nursing, human services, or social work.
- Possess a valid and active license as a Licensed Independent Clinical Social Worker (LICSW), Licensed Social Worker (SW), Registered Nurse (RN), or Licensed Practical Nurse (LPN).
- At least five (5) years of professional experience in human services, public health, healthcare, or a related field.
In addition to the above, candidates must meet all of the following qualifications:
- Demonstrated experience working with individuals living with rare hematologic conditions.
- Strong understanding of healthcare access barriers and transportation challenges faced by Medicaid beneficiaries.
- Proven ability to develop and deliver training programs to community partners or staff.
- Excellent communication, organizational, and case management skills.
- Ability to build and maintain relationships with CBOs, healthcare providers, and clients.
- Experience in oversight or administration of service payments.
- Cultural competency and sensitivity when working with diverse populations.
- Comfortable traveling to CBOs throughout Rhode Island as needed.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Publisher) and virtual communication platforms such as Microsoft Teams and Zoom.
Preferred Skills
- Prior experience with Medicaid or public health programs.
- Knowledge of local community resources and support networks.